53% Of Consumers Expect Companies To Respond Within A Week To Unfavorable Reviews

Online review statistics reveal that 63% of customer reviews stay without a response. That's too bad, since those businesses are losing clients that way.

Source: Review Trackers

A One Star Boost In Rating Can Lead To A 5% To 9% Increase In Business Profits

Businesses that treat consumers well generally succeed, review websites help make certain of that.

Source: Statuslabs

Favorable Reviews Encourage 68 Percent Of Consumers To Choose Local Businesses

Because the huge majority of customers check out reviews, you'd want yours to be appealing to new customers? Keep them short, positive and sweet.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

Negative Reviews Can Boost Conversion By As Much As 85%

It sounds insane, however negative reviews can be a positive force for users to spend more time on your site. According to online review data, people spend more than 5 times as long on a site when they read negative reviews.

When there are a mix of negatives and positives, more than two-thirds of users trust reviews more. If there aren't any unfavorable ones, a frustrating 95 percent suspect censorship or faked reviews.

Source: Reevoo

49% Of Customers Consider The Quantity Of Online Reviews As A Vital Factor In Their Purchasing Decision

Consumers value not just the quality or nature of the reviews, however they consider their number and recency as well.

The share of clients, who focus on the variety of reviews is currently at 46 percent.

Source: Brightlocal

95% Of Unsatisfied Consumers Will Return To A Business If A Business Takes Care Of Problems Rapidly And Efficiently

Consumers don't anticipate you to be perfect. When things go wrong, they do anticipate you to remedy things. If there's nothing else a company can do to fix an issue, a simple coupon can say "We're sorry" in a more attractive way.

Source: SocialMediaToday

61% Of Regional Businesses Have A Typical Ranking Of 4 To 5 Stars

Generally two thirds of businesses have outstanding and awesome scores. Just 5% of companies have a ranking below 3 stars.

Source: Brightlocal

73% Of Consumers Think Consumer Reviews Are More Crucial Than Star And Number Ratings

Online review data make it clear people aren't satisfied with ratings alone.

Customer reviews make the statistics appear more genuine which is what the would-be customers are looking for. Practically a 3rd of consumers say written reviews are the only feature that makes them believe the sites' reviews are beneficial and appropriate.

Source: Fan and Fuel

67% Of Consumers Admit Reviews Are A "Extremely Important" Factor When Choosing A Solution Provider

Reviews have a massive effect on their decision when clients have to select a solution provider.

Source: DemandGenReport

90% Of Visitors Require Less Than 10 Reviews To Form A Viewpoint About A Business

You understand what people say about first impressions, right?

Users get their impression of your businesses through reviews. Typically through less than 10 of them.

Consider asking your visitors to compose one if you do not have reviews on your site.

Source: Martech Zone

52% Of Consumers Rely On A Product More If It Has Unfavorable Reviews Also

We already touched upon the negative and positive reviews and their effect on consumers. However, all products have their faults, it raises red flags that maybe the reviews are fake if all of a products reviews are positive. Consumers anticipate to see some negative reviews.

Source: Capterra

Google Accounts For 57.5% Of All Reviews Throughout The World

Google is the clear winner as far as circulation goes, but they are not the only ones in the game.

These the online reviews circulation rankings:

Google at 57.5%, Facebook at 19%, TripAdvisor at 8.4%, Yelp at 6.6% and Others at 8.6%.

Source: Review Trackers