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53% Of Customers Anticipate Businesses To Answer Back Within A Week To Unfavorable Reviews
Online review stats prove that 63% of customer reviews remain without a reply. That's too bad, since those businesses are losing consumers that way.
Source: Review Trackers
83% Of All Younger People Were Invited To Give A Review Recently
Of those invited, 80% of consumers did give a review. In general, businesses have actually asked 66% of all consumers to give a review on their company.
Source: Brightlocal
The Majority Of Local Businesses Have An Average Of 39 Google Reviews
People like to share their experience after they have gone to a vendor. Online review trends reveal people prefer to comment if they had a favorable experience, instead of a mediocre or negative one.
Source: Brightlocal
When Purchasing Home Electronic Devices, 88% Of Americans Reported That Product Reviews Were The Most Influential Element
Statistics reveal that reviews were more beneficial than TV advertisements at 37%, social networks at 23% and display ads at 49%.
Source: Statista
Google Accounts For 57.5% Of All Reviews All Over The World
Google is in the lead here, followed by Facebook as a remote second.
Here are the online reviews circulation rankings:
Google with 57.5%, Facebook with 19%, TripAdvisor with 8.4%, Yelp at 6.6% and Others at 8.6%.
Source: Review Trackers
A One Star Boost In Ranking Can Lead To A 5% To 9% Boost In Business Income
Businesses that treat clients well typically flourish, review websites help make sure of that.
Source: Statuslabs
98% Of Yelp's Visitors Purchased From A Business They Found On The Website
Generally, 142 million customers check out Yelp each month. If you have not declared your totally free Yelp business page, this is as excellent a time as any.
Source: RevLocal
67% Of Customers Suggest Reviews Are A "Extremely Important" Factor When Selecting A Service Provider
Reviews have a huge impact on their decision when clients have to pick a solution provider.
Source: DemandGenReport
The Average Review Length Has Gotten 65% Shorter Since 2010
In the present day reviews are shorter, simpler, and more straight to the point. The length of a review in 2019 is comparable to that of tweet on twitter.
Source: Review Trackers
Online Reviews Impact 67.7% Of Consumer Buying Decisions
More than two-thirds of buyers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.
Source: Moz
Just 44% Of Local Businesses Have Claimed Their Google My Business Listing
That's 56% of your competitors that aren't making the most of their listing.
While business listings on the major review platforms are complimentary, a surprisingly low number of companies in fact use them.
Although we now understand why client reviews are so effective, many businesses obviously do not.
Source: LsaInsider
More Than 4 Negative Reviews About A Company Or Product May Reduce Sales By 70%
One negative review is enough for 35 percent of a site's visitors to choose not to purchase. Three negative reviews can cost a business 59% fewer sales.
Of course, they can be compensated by the large variety of positive reviews you get.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
89% Of Clients Want To Read Reviews Using Their Smart Devices
Be it through an app or a mobile browser, people choose to read reviews on their mobile phones.
Source: Statista
Reviews Are The Third Most Prominent Ranking Element For Google's Local 3 Pack
Review signals (quantity, variety, etc.) represent 15.44% of Google's algorithm for local ranking.
Only Google My Business signals, like proximity and keywords account for 25.12%, and link signals at 16.53%, are more crucial than reviews as far as ranking aspects go for the local 3 pack.
Source: Moz
Facebook Reviews Affect More Than 50% Of Consumers' Purchasing Decisions
Facebook is presently the most popular social network which can likewise influence our purchasing preferences.
According to social media reviews data, Facebook impacts more than half of users' purchase decisions.
Facebook reviews statistics expose that four out of 5 users are more likely to trust a local business if it has positive reviews.
Source: RevLocal