If A Business Manages To Solve Problems Rapidly And Effectively, 95% Of Unsatisfied Customers Will Return To A Company

Clients don't anticipate you to be perfect. They do expect you to deal with things when they go wrong. If there's absolutely nothing else a company can do to solve a problem, a simple coupon can say "We are sorry" in a more appealing way.

Source: SocialMediaToday

90 Percent Of Consumers Need Less Than 10 Reviews To Form An Opinion About A Business

You understand what people say about impressions, right?

Users get their first impression of your businesses through reviews. Typically through less than 10 of them.

If you don't have reviews on your site, think about asking your visitors to compose one.

Source: Martech Zone

Favorable Reviews Motivate 68% Of Consumers To Use A Local Business

Given that the vast majority of consumers read reviews, you would want yours to be appealing to new customers, right? Keep them short, positive and sweet.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

88% Of Americans Reported That Product Reviews Were The Most Prominent Factor When Purchasing Home Electronic Devices

Statistics reveal that reviews were more beneficial than Television ads at 37%, social media at 23% and display advertisements at 49%.

Source: Statista

70 Percent Of Customers Prefer To Learn About A Business Through Posts And Reviews, Instead Of Advertisements

Advertisements are all well and good, however it deserves attempting a different approach too. Reviews are without a doubt the very best method to discover the truth about a product or service.

Source: Statuslabs

30% Of Customers Feel Comfortable With A Business Which Reacts To Online Reviews

Keeping in touch with your clients develops trust. Even something as basic as responding to their reviews and remarks can make them feel valued.

As you may anticipate, customers who feel this way are more willing to invest more money with a business.

Source: Statuslabs

Many Local Companies Have An Average Of 39 Google Reviews

Individuals like to share their experience after they have gone to a supplier. Online review trends show people choose to comment if they had a favorable experience, rather than a mediocre or unfavorable one.

Source: Brightlocal

98 Percent Of Yelp's Browsers Purchased From A Business They Discovered On The Site

Usually, 142 million consumers visit Yelp each month. This is as good a time as any if you haven't claimed your free Yelp business page.

Source: RevLocal

Half Of All Millennial's "Always" Read Online Reviews For Businesses

Younger individuals know the value of being informed. User-generated material has an unassailable impact on consumers.

They will realize what they've been missing out on if businesses stop to think about the power of customer reviews over millennials. Older individuals are various though, just 6% of people aged 55 or older check out reviews.

Source: Brightlocal

Just 6% Of Consumers Do Not Trust Consumer Reviews At All

According to customer review data, a tremendous 19 percent of consumers constantly rely on online reviews and never ever a make a purchase without reading reviews.

Source: Statista

Software Reviews Influence Over 98 Percent Of All Purchasers

18% of software application buyers consider reviews to be an essential factor in the purchase process. Software application reviews have no effect whatsoever on just 2% of customers. Two thirds of them read more than six reviews to make up their mind and 14 percent of them read more than 20 reviews.

Source: Capterra

Just 44 Percent Of Local Businesses Have Actually Accepted Their Google My Business Listing

That's 56% of your competitors that aren't benefiting from their listing.

While business listings on the significant review platforms are complimentary, a surprisingly low number of companies really use them.

Although we now understand why customer reviews are so effective, most businesses obviously don't.

Source: LsaInsider

More Than 4 Negative Reviews About A Business Or Product May Decrease Sales By 70%

One negative review is enough for 35% of a website's visitors to decide not to purchase. Three negative reviews can cost a business 59% less sales.

Naturally, they can be compensated by the sheer number of positive reviews you get.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

91% Of Companies Believe The Business's Star Rating Can Determine Whether They Win Or Lose A Possible Team Member

The 86% of businesses doubt the integrity of online reviews. Nonetheless, they recognize the massive effect user scores have on their business. Unfavorable client or staff member reviews can influence 90% of job seekers.

Source: Career Arc

54% Of Americans Pay The Most Attention To The Average Star Ranking Of A Local Company

The star score is the first thing consumers see. Still, users pay attention to other factors too, like the quantity, recency, length, and belief of reviews. Each of these alone affects more than a third of American customers.

Source: Statista

72% Of Customers Will Not Take Action Before They Read Some Reviews

Regardless of how tempting your marketing is, you still require consumer reviews. There is no way around it. Clients are still happy to hear you out, but they trust other people more.

Source: My Testimonial Engine

89% Of Buyers Choose To Read Reviews On Their Mobile Devices

Be it through an app or a mobile web browser, folks choose to read reviews on their smart phones.

Source: Statista