53% Of Consumers Anticipate Businesses To Answer Back Within A Week To Negative Reviews

Online review stats clarify that 63% of client reviews go on without a response. That's too bad, because those companies are losing clients that way.

Source: Review Trackers

54% Of Americans Pay The Most Attention To The Typical Star Rating Of A Local Organization

The star rating is the first thing consumers see. Still, users focus on other elements also, like the amount, recency, length, and belief of reviews. Each of these alone affects more than a third of American customers.

Source: Statista

Reviews Are The Third Most Influential Ranking Factor For Google's Local 3 Pack

Review signals (amount, diversity, and so on) represent 15.44% of Google's algorithm for local ranking.

Only Google My Business signals, like distance and keywords account for 25.12%, and link signals at 16.53%, are more crucial than reviews as far as ranking factors go for the local 3 pack.

Source: Moz

73% Of Consumers Believe Customer Reviews Are More Important Than Star And Number Rankings

Online review data make it clear people aren't pleased with ratings alone.

Client reviews make the stats appear more authentic which is what the prospective clients are searching for. Practically a third of customers say written reviews are the only feature that makes them believe the sites' reviews are appropriate and useful.

Source: Fan and Fuel

72 Percent Of Consumers Will Not Take Action Unless They Read Some Reviews

Regardless of how alluring your marketing is, you still require customer reviews. There is no other way around it. Customers are still ready to hear you out, but they rely on other individuals more.

Source: My Testimonial Engine

30% Of Consumers Feel Positive About A Business Which Reacts To Online Reviews

Corresponding with your clients creates trust. Even something as basic as responding to their remarks and reviews can make them feel appreciated.

As you may anticipate, customers who feel this way are more willing to invest more money with a business.

Source: Statuslabs

Visitors Checking Out Reviews On A Mobile Device Are 127% Most Likely To Buy Than Desktop Users

Mobile users choose to get things done faster. Therefore, buying decisions are made rapidly.

Online reviews are undoubtedly persuasive, yet online marketers haven't necessarily come to appreciate the power of them.

Source: Martech Zone

70% Of Customers Need To Check Out A Minimum Of Four Reviews Before They Can Trust A Business

Four reviews may be too few. Most people check out many more reviews to get a better idea of how business is actually doing. Do not depend on that statistic alone.

Source: Brightlocal

If It Has Negative Reviews As Well, 52% Of Consumers Trust A Product More

We already touched upon the negative and positive reviews and their impact on consumers. Nevertheless, all products have their faults, it raises red flags that possibly the reviews are phony if all of a products reviews are positive. Consumers anticipate to see some unfavorable reviews.

Source: Capterra

Reviews Are The Most Important Part Of The Purchase Decision For Over 90% Of American Clients

24% of US consumers consider reviews as 'very influential'.

To show the significance of online reviews and scores, did you understand that 81% of consumers will pay more for an item with reviews and those very same clients are also happy to accept slower shipping times for such products.

Source: Turntonetworks

98% Of Yelp's Site Visitors Purchased From A Business They Found On The Site

Typically, 142 million consumers check out Yelp monthly. This is as good a time as any if you haven't declared your free Yelp business page.

Source: RevLocal

Reviews Shared On Twitter Can Improve Online Sales By 6.46%

Online review statistics show that reviews shared on Twitter, do more to increase sales than those on any other social media platform.

Source: Yotpo

The Majority Of Local Companies Have Approximately 39 Google Reviews

Individuals like to share their experience after they've gone to a supplier. Online review trends show individuals prefer to comment if they had a favorable experience, instead of a unfavorable or mediocre one.

Source: Brightlocal

Unfavorable Reviews Can Improve Conversion By As Much As 85%

It sounds crazy, but negative reviews can be a positive driver for users to devote more time on your website. According to online review stats, individuals devote more than five times as long on a website when they read negative reviews.

When there are a mix of positives and negatives, more than two thirds of users trust reviews more. An overwhelming 95 percent suspect censorship or fabricated reviews if there aren't any negative ones.

Source: Reevoo

More Than Half Of Customers Won't Use An Organisation If It Has Less Than A 4 Star Ranking

This stat is one of lots of that illustrate the value of online scores. Now that news of customer satisfaction travels this quick, keeping your customers happy is more vital than ever.

57 percent of customers have actually looked for companies with more than four stars in 2018, which is up from 48% in 2017.

11 percent looked only for companies with a best five star rating.

Source: Brightlocal

89% Of Consumers Prefer To Read Reviews On Their Cell Phones

Be it by means of an app or a mobile internet browser, people prefer to read reviews on their phones.

Source: Statista

91% Of Businesses Think The Company's Star Rating Can Determine Whether They Win Or Lose A Possible Employee

The 86% of companies question the integrity of online reviews. Nevertheless, they recognize the massive impact user rankings have on their business. Unfavorable consumer or staff member reviews can affect 90% of job seekers.

Source: Career Arc