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95% Of Dissatisfied Clients Will Return To A Business If A Company Manages To Resolve Issues Quickly And Effectively
Clients do not expect you to be perfect. They do anticipate you to take care of things when they go wrong. If there is absolutely nothing else a company can do to deal with a problem, a simple coupon can say "We're sorry" in a more enticing way.
Source: SocialMediaToday
63.6% Of Consumers Go To Google To Check For Reviews Of A Business
Thinking about the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and 3rd, leaving Facebook (23%) at the bottom of the list.
These online review stats show the general appeal of a website can only go so far when it pertains to trust.
Source: Review Trackers
Facebook Reviews Impact More Than 50% Of Consumers' Buying Decisions
Facebook is presently the most popular social media which can also affect our purchasing preferences.
According to social reviews statistics, Facebook affects over half of users' purchase decisions.
Facebook reviews stats expose that 4 out of five users are more likely to rely on a local business if it has positive reviews.
Source: RevLocal
30% Of Consumers Feel Favorable To A Company Which Reacts To Online Reviews
Communicating with your customers develops trust. Even something easy like responding to their reviews and comments can make them feel valued.
As you may expect, clients who feel this way are ready to invest more cash with a business.
Source: Statuslabs
53% Of Consumers Anticipate Companies To Reply Within A Week To Negative Reviews
Online review stats show that 63% of customer reviews go on without a reaction. That's too bad, since those companies are losing consumers that way.
Source: Review Trackers
If They Were Asked, 77% Of Customers Would Submit A Review
More than a 35% would submit a review to advise others about their customer experience and 24% would rather direct their review to the business itself.
Over a 26% would want to post a review to assist other people with their choice making process.
Source: Podium
98 Percent Of Yelp's Website Visitors Bought From A Business They Found On The Website
Generally, 142 million customers check out Yelp each month. This is as good a time as any if you haven't claimed your free Yelp business page.
Source: RevLocal
Online Reviews Impact 67.7% Of Customer Buying Decisions
More than two-thirds of buyers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.
Source: Moz
Negative Reviews Can Boost Conversion By As Much As 85 Percent
It sounds crazy, however negative reviews can be a positive factor for users to spend more time on your website. According to online review stats, people spend more than five times as long on a site when they read negative reviews.
More than two-thirds of users trust reviews more when there are a mix of negatives and positives. If there aren't any unfavorable ones, a frustrating 95% suspect censorship or fabricated reviews.
Source: Reevoo
91 Percent Of Millennials Depend On Online Reviews As Much As Friends And Family
Online review statistics position consumers' reviews as the most reliable source of recommendations. Online reviews usually carry the same weight as recommendations from family and friends.
Source: Brightlocal
Google Represents 57.5 Percent Of All Reviews Worldwide
Google is the clear winner as far as distribution goes, but they are not the only ones in the game.
Here's the online reviews circulation rankings:
Google at 57.5%, Facebook at 19%, TripAdvisor with 8.4%, Yelp with 6.6% and Others at 8.6%.
Source: Review Trackers
60 Percent Of Consumers Seek Advice From Blog And Social Media Network Reviews On Their Mobile Devices Before Shopping
In-store purchasing is influenced substantially by blogs and reviews on social networks. With men being twice as likely to be influenced than women.
Reviews and ranking stats reveal people value the viewpoint of peers more than any other material.
Source: Collective Bias