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This Is What Your Customer Receives
82 Percent Of Consumers Go To Review Websites Since They Want To Purchase A Service Or A Product And Wish To Get The Truth About The Businesses Products And Services.
Review websites are places that customers go to get the facts about a business, service or product . Users come because they have currently formed a purchase decision. The majority of them (89%) purchase within a week of their visit. And 29% do so in 24 hours.
Source: RevLocal
83% Of All Young Customers Were Asked To Give A Review Recently
Of those invited, 80% of consumers did submit a review. In general, companies have asked 66% of all consumers to submit a review on their company.
Source: Brightlocal
Just 6% Of Consumers Don't Trust Customer Reviews At All
According to customer review data, a whopping 19% of consumers constantly trust online reviews and never ever a purchase without reading reviews first.
Source: Statista
90 Percent Of Individuals Need Less Than 10 Reviews To Form A Viewpoint About A Business
You know what individuals state about impressions, right?
Users get their impression of your businesses through reviews. Generally through less than 10 of them.
If you don't have reviews on your site, consider asking your visitors to write one.
Source: Martech Zone
60% Of Consumers Seek Advice From Blog And Social Network Reviews On Their Cell Phones Before Shopping
In-store purchasing is affected considerably by blogs and reviews on social media. With men being twice as likely to be influenced than ladies.
Reviews and score statistics show individuals value the opinion of peers more than any other content.
Source: Collective Bias
72 Percent Of Consumers Won't Take Action Before They Read Some Reviews
No matter how alluring your marketing is, you still require consumer reviews. There is no way around it. Clients are still willing to hear you out, but they trust other individuals more.
Source: My Testimonial Engine
Most Local Businesses Have An Average Of 39 Google Reviews
Individuals like to share their experience after they have visited a supplier. Online review trends reveal individuals choose to comment if they had a favorable experience, instead of a average or negative one.
Source: Brightlocal
The Majority Of People Aged 25 To 34 Gave Reviews
According to Statista, the younger generations are evidently the more vocal ones.
Source: Statista
49% Of Consumers Consider The Number Of Online Reviews As An Important Consideration Of Their Purchasing Decision
Customers value not just the quality or nature of the reviews, however they consider their number and recency as well.
The share of clients, who pay attention to the number of reviews is currently at 46 percent.
Source: Brightlocal
Reviews Are The Most Essential Part Of The Purchase Choice For Over 90% Of United States Consumers
24% of US consumers consider reviews as 'exceptionally influential'.
To show the importance of online reviews and scores, did you know that 81 percent of customers will pay more for a product with reviews and those very same clients are also ready to accept slower shipping times for such items.
Source: Turntonetworks
89% Of Customers Read A Companies Replies To Reviews
Not only do many consumers read the review replies, 30% of them highly value them. Almost 96% read the replies to their own reviews.
Source: Brightlocal
71% Of Millennials Search Consumer Reviews Of Professional Services
Majority of all individuals in need of a professional service turn to online reviews.
According to online reviews statistics, 59% utilized online reviews to select a doctor or a legal representative.
Young people (age 18-35) are even more likely to employ a professional based on online reviews. Just 19% of millennials will consider employing a legal representative without any.
Source: Thomson Reuters
52% Of Customers Trust A Product More If It Has Negative Reviews As Well
We already touched upon the negative and positive reviews and their effect on customers. However, all products have their faults, it raises red flags that possibly the reviews are phony if all of a products reviews are favorable. People expect to see some unfavorable reviews.
Source: Capterra