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91% Of Companies Think The Business's Star Rating Can Determine Whether They Win Or Lose A Prospective Team Member
The 86% of companies question the integrity of online reviews. Nonetheless, they recognize the huge effect user rankings have on their business. Undesirable customer or staff member reviews can affect 90% of job seekers.
Source: Career Arc
Positive Reviews Encourage 68 Percent Of Consumers To Choose A Local Business
Because the large bulk of customers read reviews, you'd want yours to be enticing to new customers, right? Keep them short, positive and sweet.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
98% Of Yelp's Website Visitors Bought From A Business They Discovered On The Site
Typically, 142 million customers check out Yelp every month. If you haven't claimed your totally free Yelp business page, this is as excellent a time as any.
Source: RevLocal
US Buyers View "Product Performance" To Be The Most Useful Information In Product Reviews
They focus on different elements of the shopping experience when individuals check out reviews. However according to online review statistics, 60% of them are most interested in the product's performance.
Customer satisfaction, product quality and quality over time are the next few factors to consider for more than 50% of USA consumers.
Source: Statista
More Than Four Negative Reviews About A Business Or Service May Decrease Sales By 70 Percent
One negative review suffices for 35 percent of a site's visitors to choose not to purchase. Three negative reviews can cost a business 59% less sales.
Obviously, they can be compensated by the sheer number of positive reviews you receive.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
Just 44 Percent Of Local Companies Have Actually Accepted Their Google My Business Listing
That's 56 percent of your competition that aren't making the most of their listing.
While business listings on the significant review platforms are complimentary, a remarkably low number of companies really use them.
Although we now know why customer reviews are so effective, a lot of businesses apparently do not.
Source: LsaInsider
91% Of Millennials Trust In Online Reviews As Much As Loved Ones
Online review stats put customers' reviews as the most credible source of suggestions. Online reviews normally carry the exact same weight as advice from friends and family.
Source: Brightlocal
70 Percent Of Customers Prefer To Discover A Business Through Reviews And Short Articles, Rather Than Ads
Advertisements are all well and good, but it deserves attempting a different approach also. Reviews are by far the very best method to discover the truth about a product or service.
Source: Statuslabs
Clients Might Invest 31% More With A Business That Has Great Reviews
Focus on this fact. The better other users describe your product and services, the more money you can charge and consumer review stats reveal to us precisely how much more.
Source: Martech Zone
95% Of Disappointed Customers Will Return To A Company If A Company Manages To Resolve Issues Rapidly And Efficiently
Customers do not expect you to be perfect. They do anticipate you to resolve things when they go wrong. If there is nothing else a company can do to solve a concern, a simple coupon can say "We are sorry" in a more attractive way.
Source: SocialMediaToday
30% Of Clients Feel Favorable To A Company Which Answers Online Reviews
Staying connected with your customers establishes trust. Even something easy like reacting to their reviews and remarks can make them feel valued.
As you might expect, customers who feel this way are happy to invest more cash with a business.
Source: Statuslabs
The Average Review Word Count Has Become 65% Much Shorter Since 2010
Recently reviews are much shorter, easier, and more straight to the point. The length of a review in 2019 is equivalent to that of a twitter tweet.
Source: Review Trackers