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53% Of Customers Anticipate Companies To Answer Back Within A Week To Unfavorable Reviews
Online review statistics reveal that 63% of consumer reviews stay without a response. That's too bad, due to the fact that those businesses are losing clients that way.
Source: Review Trackers
71% Of Millennials Browse Customer Reviews Of Expert Services
More than half of all individuals in need of an expert service rely on online reviews.
According to online reviews data, 59% used online reviews to pick an attorney or a medical professional.
Younger people (age 18-35) are even more inclined to employ a professional based upon online reviews. Just 19% of millennials will consider hiring a lawyer without any.
Source: Thomson Reuters
60 Percent Of Consumers Consult Blog And Social Media Reviews On Their Cell Phones Before Shopping
In-store purchasing is influenced considerably by blogs and reviews on social networks. With men being two times as likely to be affected than women.
Reviews and rating stats reveal individuals value the viewpoint of peers more than any other material.
Source: Collective Bias
90% Of Customers Need Less Than 10 Reviews To Form A Viewpoint About A Business
You know what people state about first impressions, right?
Users get their impression of your businesses through reviews. Generally through less than 10 of them.
If you don't have reviews on your website, think about asking your visitors to write one.
Source: Martech Zone
A Single Business Review Can Lift Its Conversions By 10 Percent
Online review stats reveal user-generated material can do miracles in regards to conversions.
A single review can have a massive impact on your business.
A hundred reviews can raise your conversion rates by as much as 37 percent. Two hundred can provide an astonishing 44 percent boost.
Source: RevLocal
89% Of Clients Choose To Read Reviews Using Their Mobile Phones
Be it by means of an app or a mobile browser, most people prefer to read reviews on their mobile devices.
Source: Statista
Facebook Reviews Impact More Than 50% Of Customers' Purchasing Decisions
Facebook is presently the most popular social network which can also affect our purchasing decisions.
According to social reviews stats, Facebook affects more than half of users' purchase choices.
If it has positive reviews, Facebook reviews stats reveal that 4 out of five users are more likely to rely on a local business.
Source: RevLocal
86% Of Consumers Would Think About Composing A Review For A Business
Your consumers are your most valuable resource, and it's not just because of the money they spend at your business. If you give them an excellent experience, they will be willing to share it.
Source: Brightlocal
Negative Reviews Can Improve Conversion By As Much As 85 Percent
It sounds insane, but negative reviews can be a positive factor for users to devote more time on your website. According to online review stats, people devote more than 5 times as long on a site when they read negative reviews.
More than two thirds of users trust reviews more when there are a mix of negatives and positives. An overwhelming 95% suspect censorship or fabricated reviews if there aren't any unfavorable ones.
Source: Reevoo
53 Percent Of Americans Consider Item Reviews And Ratings As The Most Vital Part Of Online Shopping.
Today's consumers are wary and desire the best bang for their buck. It's not surprising that that they consider reading reviews as a big part of the purchasing decision.
Source: Statista
More Than Four Negative Reviews About A Business Or Product Might Reduce Sales By 70%
One negative review is enough for 35 percent of a website's visitors to choose not to purchase. Three negative reviews can cost a business 59 percent fewer sales.
Naturally, they can be compensated by the large number of positive reviews you get.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
63.6% Of Customers Visit Google To Check For Reviews Of A Business
Thinking about the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and 3rd, leaving Facebook (23%) at the end.
When it comes to trust, these online review statistics reveal the basic popularity of a website can just go so far.
Source: Review Trackers