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Over Half Of Customers Will Not Utilize An Organisation If It Has Less Than A 4 Star Rating
This stat is one of many that show the value of online rankings. Now that news of customer complete satisfaction travels this fast, keeping your customers pleased is more crucial than ever.
57% of consumers have looked for companies with more than 4 stars in 2018, which is up from 48 percent in 2017.
11 percent looked only for businesses with a perfect five star ranking.
Source: Brightlocal
53% Of Customers Expect Businesses To Respond Within A Week To Unfavorable Reviews
Online review statistics prove that 63% of customer reviews stay without a reply. That's too bad, since those businesses are losing customers that way.
Source: Review Trackers
70% Of Customers Prefer To Learn About A Business By Means Of Reviews And Posts, Instead Of Advertisements
Ads are all well and good, but it deserves trying a different approach too. Reviews are without a doubt the best way to discover the truth about a product or service.
Source: Statuslabs
86 Percent Of Consumers Would Think About Writing A Review For A Business
Your consumers are your most important resource, and it's not only because of the cash they spend at your business. They will be ready to share it if you give them a good experience.
Source: Brightlocal
Only 6% Of Consumers Don't Rely On Consumer Reviews At All
According to consumer review stats, a tremendous 19% of consumers constantly rely on online reviews and never ever a buy without checking out reviews first.
Source: Statista
53 Percent Of Americans Consider Item Reviews And Rankings As The Most Important Part Of The Online Shopping Experience In 2018.
Today's shoppers are smart and desire the very best bang for their buck. It's not surprising that that they consider checking out reviews as a big part of the buying decision.
Source: Statista
Users Checking Out Reviews On A Mobile Device Are 127 Percent Most Likely To Buy Than Desktop Users
Mobile users prefer to get things done faster. For that reason, buying choices are made rapidly.
Online reviews are undoubtedly convincing, yet marketers have not always come to value the power of them.
Source: Martech Zone
Online Product Reviews About A Product Can Increase Its Conversion Rate By A Whopping 270 Percent
User review statistics reveal the purchase likelihood for an item with 5 reviews is 270% higher than the exact same product without reviews.
Source: Spiegel Research Center
Online Reviews Impact 67.7% Of Consumer Purchasing Decisions
More than two-thirds of buyers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.
Source: Moz
60% Of Consumers Refer To Blog And Social Network Reviews On Their Cell Phones Before Shopping
In-store shopping is affected considerably by blogs and reviews on social networks. With males being two times as likely to be affected than ladies.
Reviews and score stats reveal people value the opinion of peers more than any other material.
Source: Collective Bias
Reviews Shared On Twitter Can Help Grow Online Sales By 6.46 Percent
Online review statistics reveal that reviews shared on Twitter, do more to increase sales than those on any other social media platform.
Source: Yotpo
95 Percent Of Travelers Read Online Reviews Prior To Booking Travel Services
Leisure and business tourists alike check out reviews to form an opinion. Business tourists check out an average of 5 reviews vs. 6-7 for leisure travelers.
Source: Trust You
A Lot Of Best Selling Products Have An Average Rating Of 4.2 To 4.7
You can't make everybody happy, which is why perfect 5 star rankings are suspicious. That's why it is abnormal to get perfect 5 star scores.
According to consumer rating stats, conversion rates begin to decrease as ratings rise above 4.7.
Source: Spiegel Research Center
91% Of Companies Believe The Company's Star Rating Can Determine Whether They Win Or Lose A Prospective Team Member
The 86% of companies doubt the integrity of online reviews. Nonetheless, they realize the massive effect user scores have on their business. Undesirable consumer or employee reviews can influence 90% of job seekers.
Source: Career Arc
Google Represents 57.5 Percent Of All Reviews Throughout The World
Google is in the lead here, followed by Facebook as a far-off second.
These are the online reviews circulation rankings:
Google with 57.5%, Facebook with 19%, TripAdvisor with 8.4%, Yelp at 6.6% and Others with 8.6%.
Source: Review Trackers