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53% Of Consumers Expect Businesses To Answer Back Within A Week To Negative Reviews
Online review stats show that 63% of consumer reviews remain without a reply. That's too bad, because those companies are losing customers that way.
Source: Review Trackers
Half Of All Millennial's "Constantly" Read Online Reviews For Companies
More youthful people know the worth of being informed. User-generated content has an unassailable influence on customers.
If businesses think of the power of client reviews over millennials, they will understand what they've been losing out on. Older individuals are different though, only 6% of individuals aged 55 or older read reviews.
Source: Brightlocal
A Single Business Review Can Lift Its Conversions By 10 Percent
Online review stats show user-generated material can do miracles in regards to conversions.
A single review can have a substantial impact on your business.
A hundred reviews can increase your conversion rates by as much as 37 percent. Two hundred can offer an astonishing 44 percent increase.
Source: RevLocal
91 Percent Of Millennials Trust In Online Reviews As Much As Family And Friends
Online review stats put customers' reviews as the most reliable source of recommendations. Online reviews generally bring the same weight as suggestions from loved ones.
Source: Brightlocal
86 Percent Of Consumers Would Consider Composing A Review For A Business
Your clients are your most valuable resource, and it's not only because of the money they invest at your business. If you give them an excellent experience, they will want to share it.
Source: Brightlocal
63.6% Of Customers Visit Google To Check For Reviews Of A Business
Thinking about the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and third, leaving Facebook (23%) last.
These online review statistics show the general appeal of a website can only presume when it concerns trust.
Source: Review Trackers
77% Of Buyers Don't Rely On Reviews That Are Older Than 3 Months
Consumers don't care how good your product or service was in the past. Because they are fresh and relevant, is part of why online reviews matter.
Customers understand businesses lose their touch all the time, which is why the majority of them find older reviews irrelevant.
It is for this reason that companies need to be constantly requesting reviews.
Source: Statuslabs
More Than Four Negative Reviews About A Company Or Service Might Reduce Sales By 70%
One negative review is enough for 35 percent of a website's visitors to choose not to buy. Three negative reviews can cost a business 59 percent fewer sales.
Naturally, they can be compensated by the sheer number of positive reviews you receive.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
Online Reviews Impact 67.7% Of Consumer Buying Decisions
More than two-thirds of consumers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.
Source: Moz
Customer Reviews On Products Are Relied On Almost 12 Times More Than The Makers' Descriptions
Word-of-mouth reviews are miles ahead of the makers' description. Individuals trust other individuals opinions before they ever trust what the producer states. The reason, producers' descriptions are basically advertisements.
Source: Martech Zone
83% Of Clients Do Not Rely On Advertising
The standard channels to reach clients aren't as influential as they used to be. Many users who no longer trust advertisements select to pay attention to clients' suggestions online.
Source: Statuslabs
Almost All Consumers, Who Utilize Online Reviews, Read Them Early On In The Purchasing Process
Let's say you want to purchase a new vehicle and there are a number of models which fit your requirements. How do you pick the best one for you? Well, you read online reviews.
With the help of other people, you manage to pick a model that works for you. That's how favorable reviews convert consumers into customers.
Source: Consumer Affairs
73% Of Customers Think Customer Reviews Are More Crucial Than Star And Number Ratings
Online review statistics make it clear individuals aren't pleased with ratings alone.
Customer reviews make the stats appear more genuine which is what the potential consumers are looking for. Nearly a third of customers say written reviews are the only function that makes them think the sites' reviews are beneficial and pertinent.
Source: Fan and Fuel
98 Percent Of Yelp's Browsers Bought From A Business They Found On The Site
Generally, 142 million customers check out Yelp every month. If you have not declared your complimentary Yelp business page, this is as good a time as any.
Source: RevLocal