49 Percent Of Consumers Consider The Number Of Online Reviews As An Important Factor In Their Purchasing Decision

Customers value not only the quality or nature of the reviews, however they consider their quantity and recency as well.

The share of consumers, who pay attention to the number of reviews is presently at 46 percent.

Source: Brightlocal

If It Has Less Than A 4 Star Ranking, More Than Half Of Consumers Will Not Utilize A Company

This stat is among lots of that show the significance of online ratings. Now that news of client satisfaction travels this fast, keeping your clients pleased is more vital than ever.

57% of customers have actually looked for business with more than four stars in 2018, which is up from 48 percent in 2017.

11 percent looked only for businesses with an ideal five star rating.

Source: Brightlocal

71% Of Millennials Browse Customer Reviews Of Expert Services

Over half of all people in need of an expert service rely on online reviews.

According to online reviews statistics, 59% used online reviews to choose an attorney or a medical professional.

Younger people (age 18-35) are even more likely to hire a professional based on online reviews. Just 19% of millennials will think about employing a lawyer without any.

Source: Thomson Reuters

Online Reviews Affect 67.7% Of Consumer Purchasing Decisions

More than two-thirds of buyers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.

Source: Moz

72% Of Consumers Will Not Take Action Before They Check Out Some Reviews

No matter how attractive your marketing is, you still need client reviews. There's no skirting around it. Customers are still going to hear you out, however they rely on other individuals more.

Source: My Testimonial Engine

Negative Reviews Can Increase Conversion By Up To 85%

It sounds insane, but negative reviews can be a positive factor for users to devote more time on your website. According to online review stats, individuals spend more than five times as long on a site when they read negative reviews.

More than two-thirds of users trust reviews more when there are a mix of negatives and positives. An overwhelming 95% suspect censorship or fabricated reviews if there aren't any negative ones.

Source: Reevoo

91% Of Millennials Turn To Online Reviews As Much As Friends And Family

Online review statistics place customers' reviews as the most reliable source of recommendations. Online reviews normally carry the exact same weight as suggestions from family and friends.

Source: Brightlocal

88% Of Executives Consider Reputation Risk As A Top Business Concern

Reputation management statistics show a company's reputation does not affect just the customers. Potential team members likewise take a look at scores and take a look at reviews.

Source: Deloitte

89% Of Buyers Want To Read Reviews Using Their Smart Devices

Be it through an app or a mobile web browser, customers prefer to read reviews on their mobile devices.

Source: Statista

The Majority Of Local Companies Have Approximately 39 Google Reviews

People like to share their experience after they've visited a vendor. Online review trends reveal individuals choose to comment if they had a positive experience, instead of a negative or average one.

Source: Brightlocal

88% Of Americans Reported That Product Reviews Were The Most Influential Factor When Buying Home Electronics

Stats reveal that reviews were more helpful than Television advertisements at 37%, social networks at 23% and display ads at 49%.

Source: Statista

95 Percent Of Travelers Check Out Online Reviews Prior To Booking Travel Services

Leisure and business travelers alike read reviews to form a viewpoint. Business tourists read approximately 5 reviews vs. 6-7 for leisure travelers. 59% of all tourists report that they read reviews 'always' or 'really frequently'.

Source: Trust You

Since They Want To Buy A Service Or A Product And Want To Get The Truth About The Businesses Items And Services, 82% Of Consumers Go To Review Websites.

Review websites are locations that people go to get the facts about a business, service or product . Users come due to the fact that they have already formed a purchase decision. The majority of them (89 percent) purchase within a week of their visit. And 29 percent do so within 24 hours.

Source: RevLocal

73% Of Customers Believe Customer Reviews Are More Important Than Star And Number Scores

Online review stats make it clear individuals aren't satisfied with ratings alone.

Client reviews make the statistics appear more genuine which is what the potential clients are looking for. Nearly a 3rd of consumers state composed reviews are the only feature that makes them believe the sites' reviews are appropriate and useful.

Source: Fan and Fuel

If A Company Handles Issues Rapidly And Efficiently, 95% Of Disappointed Consumers Will Return To A Business

Consumers do not expect you to be perfect. When things go wrong, they do expect you to deal with things. If there is absolutely nothing else a business can do to resolve a concern, a simple coupon can say "We're sorry" in a more attractive way.

Source: SocialMediaToday

Most Best Selling Products Have A Typical Score Of 4.2 To 4.7

You can't make everybody happy, which is why perfect 5 star ratings are suspicious. That's why it is abnormal to get perfect 5 star ratings.

According to customer rating statistics, conversion rates start to reduce as rankings rise above 4.7.

Source: Spiegel Research Center