61% Of Regional Businesses Have A Typical Rating Of 4 To 5 Stars

Typically two thirds of companies have outstanding and awesome rankings. Just 5% of companies have a score listed below three stars.

Source: Brightlocal

54% Of Americans Pay The Most Attention To The Average Star Ranking Of A Local Company

The star ranking is the first thing customers see. Still, users focus on other elements too, like the amount, recency, length, and belief of reviews. Each of these alone influences more than a 3rd of US customers.

Source: Statista

91% Of Businesses Believe The Business's Star Rating Can Determine Whether They Win Or Lose A Prospective Employee

The 86% of companies question the integrity of online reviews. Nonetheless, they realize the enormous impact user rankings have on their business. Unfavorable consumer or staff member reviews can affect 90% of job seekers.

Source: Career Arc

Customer Reviews On Items Are Relied On Nearly 12 Times More Than The Makers' Descriptions

Word-of-mouth reviews are miles ahead of the producers' description. Individuals trust other individuals opinions before they ever trust what the producer states. The reason, producers' descriptions are basically ads.

Source: Martech Zone

If A Company Takes Care Of Problems Rapidly And Effectively, 95% Of Unsatisfied Clients Will Return To A Company

Clients don't expect you to be perfect. They do anticipate you to take care of things when they go wrong. If there's absolutely nothing else a company can do to resolve a concern, a simple coupon can say "We're sorry" in a more appealing way.

Source: SocialMediaToday

98 Percent Of Yelp's Website Visitors Purchased From A Business They Found On The Site

Normally, 142 million customers visit Yelp monthly. If you haven't declared your free Yelp business page, this is as great a time as any.

Source: RevLocal

Software Application Reviews Influence Over 98% Of All Buyers

18 percent of software buyers consider reviews to be an important factor in the purchase process. Software reviews have no impact whatsoever on just 2% of customers. Two thirds of them read more than six reviews to make up their mind and 14% of them read more than 20 reviews.

Source: Capterra

15 Percent Of Visitors Don't Trust Businesses With No Online Reviews

No trust implies no interactions. 15% of prospective customers will not even think about doing business with a business they can't discover opinions about.

Source: Statuslabs

Almost All Consumers, Who Use Online Reviews, Read Them Early In The Purchasing Process

Let's say you wish to purchase a new automobile and there are several models which fit your requirements. How do you choose the best one for you? Well, you read the reviews.

With the help of other customers, you manage to pick a model that works for you. That's how favorable reviews convert consumers into consumers.

Source: Consumer Affairs

Reviews Shared On Twitter Can Help Increase Sales By 6.46 Percent

Online review statistics reveal that reviews shared on Twitter, do more to grow sales than those on any other social media platform.

Source: Yotpo

If It Has Unfavorable Reviews As Well, 52% Of Consumers Trust An Item More

We already touched upon the positive and negative reviews and their impact on customers. However, all products have their faults, if all of a products reviews are positive, it raises warnings that possibly the reviews are fake. Consumers anticipate to see some negative reviews.

Source: Capterra

If They Were Asked, 77% Of Customers Would Most Likely Give A Review

More than a 35% would leave a review to educate others about their customer experience and 24% would certainly direct their review to the business itself.

Over a 26% would be willing to post a review to assist other people with their decision making process.

Source: Podium

89% Of Clients Browse A Businesses Replies To Reviews

Not only do most consumers read the review replies, 30% of them highly value them. Nearly 96% read the responses to their own reviews.

Source: Brightlocal

Google Represents 57.5% Of All Reviews Across The World

Google is in the lead here, followed by Facebook as a remote second.

These are the online reviews distribution rankings:

Google at 57.5%, Facebook at 19%, TripAdvisor with 8.4%, Yelp with 6.6% and Others at 8.6%.

Source: Review Trackers

Over Half Of Individuals Aged 25 To 34 Posted Reviews

According to Statista, the more youthful generations are apparently the more opinionated ones.

Source: Statista

If It Has Less Than A 4 Star Score, More Than Half Of Consumers Won't Utilize A Business

This stat is among many that highlight the importance of online scores. Now that news of client satisfaction travels this fast, keeping your customers pleased is more crucial than ever.

57% of customers have actually searched for business with more than 4 stars in 2018, which is up from 48 percent in 2017.

11 percent looked just for companies with a perfect five star ranking.

Source: Brightlocal