95% Of Unsatisfied Customers Will Return To A Business If A Business Deals With Issues Rapidly And Effectively

Clients do not expect you to be perfect. They do anticipate you to take care of things when they go wrong. If there is absolutely nothing else a company can do to resolve a concern, a simple coupon can say "We're sorry" in a more attractive way.

Source: SocialMediaToday

Software Reviews Impact Over 98 Percent Of All Purchasers

18% of software application purchasers consider reviews to be a vital factor in the purchase process. Software application reviews have no effect whatsoever on only 2 percent of customers. Two-thirds of them read more than 6 reviews to make up their mind and 14% of them read more than 20 reviews.

Source: Capterra

77% Of Consumers Do Not Trust Reviews That Are Older Than 3 Months

Clients don't care how excellent your service or product was in the past. Due to the fact that they are fresh and relevant, is part of why online reviews matter.

Consumers understand businesses lose their touch all the time, which is why the majority of them find older reviews irrelevant.

It is for this reason that businesses ought to be continuously requesting reviews.

Source: Statuslabs

83% Of Consumers Don't Trust Advertising

The traditional channels to reach clients aren't as influential as they used to be. A lot of users who no longer trust ads choose to take notice of customers' recommendations online.

Source: Statuslabs

When Buying Home Electronics, 88% Of Americans Reported That Product Reviews Were The Most Prominent Factor

Data reveal that reviews were more beneficial than TV ads at 37%, social media at 23% and display advertisements at 49%.

Source: Statista

Reviews Published On Twitter Can Grow Sales By 6.46%

Online review data show that reviews shared on Twitter, do more to increase sales than those on any other social media platform.

Source: Yotpo

If It Has Negative Reviews As Well, 52% Of Customers Trust An Item More

We already touched upon the positive and negative reviews and their result on consumers. However, all products have their faults, it raises red flags that perhaps the reviews are fake if all of a products reviews are favorable. Consumers anticipate to see some negative reviews.

Source: Capterra

The Majority Of Customers Aged 25-34 Wrote Reviews

According to Statista, the more youthful generations are purportedly the more vocal ones.

Source: Statista

77% Of Customers Would Likely Submit A Review If They Were Asked

More than a 35% would leave a review to inform others about their consumer experience and 24% would most likely direct their review to the business itself.

Over a 26% would want to post a review to help other people with their choice making process.

Source: Podium

95% Of Travelers Read Online Reviews Prior To Scheduling Travel Related Services

Leisure and business travelers alike read reviews to form a viewpoint. Business travelers read an average of 5 reviews vs. 6-7 for leisure tourists. 59% of all tourists report that they read reviews 'always' or 'very often'.

Source: Trust You

88% Of Executives View Reputation Risk As A Top Business Concern

Reputation management stats indicate a company's reputation does not affect just the consumers. Prospective team members also look at scores and take a look at reviews.

Source: Deloitte

54% Of Americans Pay The Most Attention To The Average Star Score Of A Local Organization

The star rating is the first thing consumers see. Still, users pay attention to other elements as well, like the amount, recency, length, and belief of reviews. Each of these alone affects more than a 3rd of American consumers.

Source: Statista

67% Of Consumers Claim Reviews Are A "Very Crucial" Factor When Selecting A Service Provider

When clients need to pick a service provider, reviews have an enormous impact on their decision.

Source: DemandGenReport