71% Of Millennials Search Customer Reviews Of Professional Services

Over half of all individuals in need of an expert service rely on online reviews.

According to online reviews data, 59% used online reviews to select a lawyer or a medical professional.

Young people (age 18-35) are much more likely to employ a professional based upon online reviews. Only 19% of millennials will consider working with a legal representative without any.

Source: Thomson Reuters

89% Of Consumers Choose To Read Reviews Using Their Smartphones

Be it through an app or a mobile web browser, consumers prefer to read reviews on their mobile devices.

Source: Statista

70% Of Consumers Need To Read At Least Four Reviews Before They Can Trust A Business

4 reviews may be too few. The majority of people check out a lot more reviews to get an idea of how business is really doing. Don't depend on that statistic alone.

Source: Brightlocal

USA Buyers View "Product Performance" To Be The Most Useful Info In Product Reviews

They focus on various elements of the shopping experience when people check out reviews. However according to online review stats, 60% of them are most interested in the product's performance.

Client satisfaction, product quality and quality in time are the next few factors to consider for more than 50% of USA customers.

Source: Statista

88% Of Executives Consider Reputation Risk As A Leading Business Issue

Reputation management stats show a company's reputation does not affect just the consumers. Prospective team members also take a look at ratings and read reviews.

Source: Deloitte

The Average Review Word Count Has Gotten 65% Shorter Since 2010

At the present time reviews are shorter, easier, and more straight to the point. The word count of a review in 2019 is proportionate to that of tweet from twitter.

Source: Review Trackers

67% Of Consumers Admit Reviews Are A "Very Crucial" Factor When Picking A Solution Provider

When consumers need to pick a service provider, reviews have a massive effect on their decision.

Source: DemandGenReport

95% Of Dissatisfied Clients Will Go Back To A Business If A Business Takes Care Of Issues Rapidly And Efficiently

Consumers do not anticipate you to be perfect. They do anticipate you to take care of things when they go wrong. If there is absolutely nothing else a company can do to solve a problem, a simple coupon can say "We're sorry" in a more enticing way.

Source: SocialMediaToday

77% Of Buyers Don't Rely On Reviews That Are Older Than 3 Months

Consumers don't care how good your product or service was in the past. Part of why online reviews matter is because they are fresh and relevant.

Customers understand businesses lose their touch all the time, which is why most of them regard older reviews irrelevant.

It is for this reason that companies need to be continuously requesting reviews.

Source: Statuslabs

98 Percent Of Yelp's Browsers Purchased From A Business They Discovered On The Site

Usually, 142 million consumers visit Yelp every month. If you have not declared your free Yelp business page, this is as great a time as any.

Source: RevLocal

64 Percent Of Americans Agree That User-generated Content (client Reviews) Enhanced Their Shopping Experience In 2017

30% of consumers who read consumer reviews, concur that it increases their buying confidence.

Organizations use the reviews to enhance their services and products.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

Reviews Published On Twitter Can Help Grow Sales By 6.46 Percent

Online review stats reveal that reviews shared on Twitter, do more to increase sales than those on any other social network.

Source: Yotpo

Positive Reviews Motivate 68% Of Consumers To Choose Local Businesses

Given that the vast bulk of customers read reviews, you'd want yours to be appealing to new clients? Keep them short, sweet and positive.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

63.6 Percent Of Customers Check Out Google To Check For Reviews Of A Business

Considering the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and 3rd, leaving Facebook (23%) behind.

These online review statistics show the basic appeal of a site can only go so far when it concerns trust.

Source: Review Trackers

Customers Could Invest 31 Percent More With A Business That Has Terrific Reviews

Pay attention to this fact. The more detailed other users describe your services or product, the more cash you can charge and consumer review statistics show us exactly how much more.

Source: Martech Zone

83% Of All Young Buyers Were Invited To Post A Review Recently

Of those asked, 80% of clients did submit a review. In general, businesses have actually asked 66% of all clients to submit a review on their company.

Source: Brightlocal

Software Application Reviews Influence Over 98 Percent Of All Buyers

18 percent of software purchasers consider reviews to be an important factor in the purchase procedure. Software application reviews have no effect whatsoever on just 2 percent of consumers. Two thirds of them read more than 6 reviews to make up their mind and 14 percent of them read more than 20 reviews.

Source: Capterra