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53% Of Consumers Anticipate Businesses To Answer Back Within A Week To Negative Reviews
Online review stats prove that 63% of client reviews stay without a response. That's regrettable, since those businesses are losing consumers that way.
Source: Review Trackers
89% Of Clients Browse A Businesses Feedback To Reviews
Not only do most individuals read the review replies, 30% of them highly value them. Almost 96% read the reactions to their own reviews.
Source: Brightlocal
Only 44 Percent Of Local Businesses Have Accepted Their Google My Business Listing
That's 56 percent of your competition that aren't taking advantage of their listing.
While business listings on the significant review platforms are free, a surprisingly low number of companies really utilize them.
Although we now understand why customer reviews are so powerful, most businesses obviously don't.
Source: LsaInsider
72% Of Clients Won't Take Action Unless They Read Some Reviews
Regardless of how enticing your marketing is, you still require client reviews. There's no other way around it. Clients are still going to hear you out, but they trust other individuals more.
Source: My Testimonial Engine
71% Of Millennials Search Consumer Reviews Of Expert Services
More than half of all people in need of an expert service turn to online reviews.
According to online reviews statistics, 59% used online reviews to select a doctor or a legal representative.
Young people (age 18-35) are a lot more inclined to hire an expert based on online reviews. Only 19% of millennials will consider working with a lawyer without any.
Source: Thomson Reuters
Google Accounts For 57.5% Of All Reviews Globally
Google is the clear winner as far as distribution goes, but they are not the only ones in the game.
Here are the online reviews distribution rankings:
Google with 57.5%, Facebook with 19%, TripAdvisor at 8.4%, Yelp at 6.6% and Others with 8.6%.
Source: Review Trackers
61% Of Local Businesses Have A Typical Ranking Of 4 To 5 Stars
Overall two-thirds of businesses have excellent and awesome scores. Just 5% of companies have a score below three stars.
Source: Brightlocal
The Average Review Length Has Become 65% Shorter Since 2010
These days reviews are shorter, easier, and more straight to the point. The word count of a review in 2019 is comparable to that of a tweet.
Source: Review Trackers
77% Of Customers Don't Trust Reviews That Are Older Than 3 Months
Customers don't care how great your service or product was in the past. Part of why online reviews matter is because they are fresh and relevant.
Customers know businesses lose their touch all the time, which is why the majority of them find older reviews irrelevant.
It is for this reason that businesses ought to be constantly requesting reviews.
Source: Statuslabs
63.6% Of Consumers Check Out Google To Look For Reviews Of A Business
Thinking about the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and 3rd, leaving Facebook (23%) last.
These online review statistics show the basic appeal of a site can just presume when it comes to trust.
Source: Review Trackers
98 Percent Of Yelp's Visitors Bought From A Business They Found On The Website
Typically, 142 million consumers check out Yelp monthly. If you haven't declared your complimentary Yelp business page, this is as good a time as any.
Source: RevLocal
88% Of Executives Regard Reputation Risk As A Leading Business Problem
Reputation management stats indicate a company's reputation doesn't affect just the customers. Potential employees also look at ratings and read reviews.
Source: Deloitte
If It Has Unfavorable Reviews As Well, 52% Of Consumers Trust A Product More
We already discussed the positive and negative reviews and their result on customers. Nevertheless, all products have their faults, it raises red flags that maybe the reviews are phony if all of a products reviews are positive. Customers expect to see some unfavorable reviews.
Source: Capterra
Online Reviews Impact 67.7% Of Customer Purchasing Decisions
More than 2 thirds of consumers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.
Source: Moz