If A Business Deals With Issues Quickly And Efficiently, 95% Of Disappointed Customers Will Go Back To A Business

Clients do not anticipate you to be perfect. When things go wrong, they do anticipate you to remedy things. If there's nothing else a business can do to fix a problem, a simple coupon can say "We are sorry" in a more enticing way.

Source: SocialMediaToday

71% Of Millennials Browse Customer Reviews Of Expert Services

Majority of all people in need of a professional service turn to online reviews.

According to online reviews statistics, 59% utilized online reviews to choose a physician or an attorney.

Young people (age 18-35) are a lot more likely to employ a professional based upon online reviews. Only 19% of millennials will think about employing a lawyer without any.

Source: Thomson Reuters

Positive Reviews Encourage 68 Percent Of Consumers To Use A Local Business

Since the large majority of customers read reviews, you would want yours to be appealing to brand-new customers? Keep them short, sweet and positive.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

53 Percent Of Americans Consider Product Reviews And Ratings As The Most Essential Part Of The Online Shopping Experience In 2018.

Today's shoppers are smart and desire the best bang for their buck. It's no wonder that they consider reading reviews as a big part of the purchasing decision.

Source: Statista

52% Of Customers Rely On A Product More If It Has Negative Reviews Too

We already discussed the positive and negative reviews and their impact on customers. Nevertheless, all products have their faults, if all of a products reviews are positive, it raises red flags that maybe the reviews are phony. Consumers anticipate to see some unfavorable reviews.

Source: Capterra

74% Of Regional Businesses Have At Least One Google Review

A single review is far from adequate to enhance your website's SERP ranking.

Looking at online scores stats, we learnt that a company requires to have an average of 40 reviews before customers "Award" it with a star.

Source: Brightlocal

70 Percent Of Consumers Choose To Learn About A Business Through Articles And Reviews, Instead Of Advertisements

Ads are all well and good, but it deserves trying a different approach as well. Reviews are without a doubt the best method to discover the truth about a product or service.

Source: Statuslabs

Unfavorable Reviews Can Increase Conversion By Up To 85 Percent

It sounds crazy, however negative reviews can be a positive force for users to devote more time on your website. According to online review statistics, individuals devote more than 5 times as long on a website when they read negative reviews.

When there are a mix of positives and negatives, more than two-thirds of users trust reviews more. A frustrating 95 percent suspect censorship or fabricated reviews if there aren't any unfavorable ones.

Source: Reevoo

70 Percent Of Customers Need To Read At Least 4 Reviews Before They Can Rely On A Business

4 reviews may be too few. Most people check out many more reviews to get a clear view of how business is actually doing. Don't depend upon that figure alone.

Source: Brightlocal

49% Of Consumers Consider The Quantity Of Online Reviews As A Vital Factor In Their Buying Decision

Customers value not just the quality or nature of the reviews, but they consider their number and recency also.

The share of customers, who take note of the number of reviews is presently at 46 percent.

Source: Brightlocal

United States Buyers Consider "Product Performance" To Be The Most Valuable Info In Product Reviews

They focus on various elements of the shopping experience when people read reviews. But according to online review statistics, 60% of them are most thinking about the item's performance.

Customer satisfaction, product quality and quality over time are the next few factors to consider for more than 50% of US clients.

Source: Statista

Google Accounts For 57.5 Percent Of All Reviews Worldwide

Google is the clear winner as far as circulation goes, however they are not the only ones in the game.

These are the online reviews distribution rankings:

Google with 57.5%, Facebook at 19%, TripAdvisor with 8.4%, Yelp with 6.6% and Others at 8.6%.

Source: Review Trackers

Just 44% Of Local Companies Have Actually Claimed Their Google My Business Listing

That's 56% of your competition that aren't benefiting from their listing.

While business listings on the major review platforms are free, a remarkably low number of businesses really utilize them.

Although we now know why client reviews are so effective, the majority of businesses obviously do not.

Source: LsaInsider

53% Of Customers Anticipate Businesses To Reply Within A Week To Unfavorable Reviews

Online review stats prove that 63% of client reviews remain without a reaction. That's regrettable, since those businesses are losing customers that way.

Source: Review Trackers

Online Item Reviews About A Product Can Raise Its Conversion Rate By More Than 270%

User review statistics show the purchase possibility for a product with five reviews is 270 percent higher than the exact same product without reviews.

Source: Spiegel Research Center