Online Reviews Impact 67.7% Of Consumer Buying Decisions

More than two thirds of buyers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.

Source: Moz

77% Of Clients Don't Trust Reviews That Are Older Than Three Months

Customers don't care how excellent your product or service was in the past. Part of why online reviews matter is due to the fact that they are relevant and fresh.

Customers know businesses lose their touch all the time, which is why the majority of them consider older reviews irrelevant.

It is for this reason that businesses ought to be constantly asking for reviews.

Source: Statuslabs

88% Of Executives Consider Reputation Risk As A Top Business Issue

Reputation management statistics show a company's reputation does not affect just the consumers. Prospective team members likewise look at rankings and read reviews.

Source: Deloitte

95% Of Travelers Check Out Online Reviews Prior To Booking Travel Services

Leisure and business tourists alike check out reviews to form a viewpoint. Business travelers check out an average of 5 reviews vs. 6-7 for leisure tourists.

Source: Trust You

Majority Of Consumers Won't Use A Service If It Has Less Than A 4 Star Score

This stat is among many that highlight the significance of online ratings. Now that news of customer complete satisfaction travels this quick, keeping your clients happy is more important than ever.

57% of consumers have actually looked for business with more than 4 stars in 2018, which is up from 48 percent in 2017.

11 percent looked only for businesses with a best five star ranking.

Source: Brightlocal

30% Of Clients Feel Comfortable With A Business Which Answers Online Reviews

Keeping in touch with your customers develops trust. Even something as simple as responding to their remarks and reviews can make them feel valued.

As you may anticipate, clients who feel this way are more willing to spend more money with a business.

Source: Statuslabs

83 Percent Of Customers Do Not Trust Advertising

The conventional channels to reach customers aren't as prominent as they used to be. Most users who no longer trust advertisements pick to focus on clients' recommendations online.

Source: Statuslabs

52% Of Customers Rely On A Product More If It Has Negative Reviews As Well

We already discussed the positive and negative reviews and their result on consumers. Nevertheless, all products have their faults, if all of a products reviews are positive, it raises red flags that perhaps the reviews are phony. Customers expect to see some negative reviews.

Source: Capterra

The Majority Of Local Businesses Have An Average Of 39 Google Reviews

People like to share their experience after they've gone to a vendor. Online review trends reveal people prefer to comment if they had a positive experience, instead of a negative or mediocre one.

Source: Brightlocal

Since They Desire To Buy An Item Or A Service And Desire To Get The Facts About The Businesses Products And Services, 82% Of Customers Go To Review Sites.

Review websites are locations that people go to get the truth about a service, product or business. Users come since they have actually currently formed a purchase decision. The majority of them (89 percent) buy within a week of their visit. And 29 percent do so within 24 hours.

Source: RevLocal

71% Of Millennials Search Customer Reviews Of Professional Services

More than half of all individuals in need of an expert service turn to online reviews.

According to online reviews stats, 59% utilized online reviews to choose a physician or an attorney.

Young people (age 18-35) are much more inclined to hire an expert based on online reviews. Just 19% of millennials will consider hiring an attorney without any.

Source: Thomson Reuters

89% Of Customers Want To Read Reviews On Their Mobile Devices

Be it through an app or a mobile browser, individuals prefer to read reviews on their mobile phones.

Source: Statista

Only 6 Percent Of Customers Do Not Rely On Customer Reviews At All

According to customer review statistics, a massive 19 percent of customers constantly trust online reviews and never ever a make a purchase without checking out reviews.

Source: Statista

If They Were Asked, 77% Of Clients Would Definitely Give A Review

More than a 35% would do it to inform others about their consumer encounter and 24% would rather direct their review to the business itself.

Over a 26% would be willing to leave a review to assist other people with their decision making process.

Source: Podium

53% Of Americans Consider Item Reviews And Scores As The Most Important Part Of The Online Shopping Experience In 2018.

Today's shoppers are smart and desire the best bang for their dollar. It's not surprising that that they consider reading reviews as a big part of the purchasing decision.

Source: Statista