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91% Of Companies Believe The Business's Star Rating Can Determine Whether They Win Or Lose A Potential Team Member
The 86% of companies doubt the integrity of online reviews. Nevertheless, they understand the enormous effect user ratings have on their business. Unfavorable consumer or employee reviews can influence 90% of job seekers.
Source: Career Arc
91 Percent Of Millennials Have Faith In Online Reviews As Much As Family And Friends
Online review stats place customers' reviews as the most credible source of recommendations. Online reviews usually carry the same weight as recommendations from friends and family.
Source: Brightlocal
More Than 4 Negative Reviews About A Company Or Product Might Reduce Sales By 70 Percent
One negative review is enough for 35% of a site's visitors to decide not to purchase. Three negative reviews can cost a business 59% fewer sales.
Obviously, they can be compensated by the large variety of positive reviews you get.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
53% Of Customers Expect Companies To Answer Back Within A Week To Negative Reviews
Online review statistics clarify that 63% of consumer reviews go on without a reply. That's too bad, since those businesses are losing clients that way.
Source: Review Trackers
88% Of Executives View Reputation Risk As A Top Business Issue
Reputation management stats suggest a company's reputation doesn't impact just the consumers. Potential employees also look at scores and read reviews.
Source: Deloitte
71% Of Millennials Browse Consumer Reviews Of Expert Services
Majority of all people in need of a professional service turn to online reviews.
According to online reviews data, 59% used online reviews to pick an attorney or a medical professional.
Younger people (age 18-35) are a lot more inclined to hire an expert based on online reviews. Only 19% of millennials will think about hiring a lawyer without any.
Source: Thomson Reuters
Reviews Are The Most Vital Part Of The Purchase Choice For Over 90% Of US Customers
24% of US shoppers consider reviews as 'incredibly influential'.
To illustrate the significance of online reviews and rankings, did you know that 81% of customers will pay more for a product with reviews and those exact same customers are likewise willing to accept slower shipping times for such products.
Source: Turntonetworks
American Shoppers Regard "Product Performance" To Be The Most Useful Information In Product Reviews
When people check out reviews, they focus on different elements of the shopping experience. However according to online review stats, 60% of them are most thinking about the item's performance.
Customer satisfaction, product quality and quality over time are the next few considerations for more than 50% of US customers.
Source: Statista
Online Product Reviews About An Item Can Increase Its Conversion Rate By A Staggering 270%
User review stats reveal the purchase possibility for an item with 5 reviews is 270 percent higher than the same product without reviews.
Source: Spiegel Research Center
Consumers Could Invest 31% More With A Business That Has Terrific Reviews
Take note of this fact. The better other users describe your product or service, the more cash you can charge and customer review stats show us precisely just how much more.
Source: Martech Zone
15 Percent Of Visitors Don't Trust Businesses Without Having Online Reviews
No trust implies no interactions. 15% of possible customers won't even consider working with a company they can't discover viewpoints about.
Source: Statuslabs
89% Of Clients Review A Companies Responses To Reviews
Not only do many customers read the review replies, 30% of them highly value them. Almost 96% read the feedback to their own reviews.
Source: Brightlocal
Favorable Reviews Encourage 68 Percent Of Consumers To Use Local Businesses
Considering that the large bulk of consumers read reviews, you would want yours to be appealing to brand-new consumers? Keep them short, sweet and positive.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal