53% Of Consumers Expect Businesses To Answer Back Within A Week To Unfavorable Reviews

Online review stats reveal that 63% of consumer reviews go on without a response. That's regrettable, since those businesses are losing consumers that way.

Source: Review Trackers

Consumers Might Invest 31 Percent More With A Business That Has Terrific Reviews

Take notice of this statistic. The more detailed other users explain your product and services, the more cash you can charge and consumer review statistics show us exactly how much more.

Source: Martech Zone

98 Percent Of Yelp's Website Visitors Bought From A Business They Discovered On The Site

Generally, 142 million customers check out Yelp each month. This is as excellent a time as any if you have not declared your free Yelp business page.

Source: RevLocal

Unfavorable Reviews Can Boost Conversion By Up To 85%

It sounds insane, however negative reviews can be a positive factor for users to spend more time on your site. According to online review statistics, individuals spend more than five times as long on a site when they check out negative reviews.

More than two thirds of users trust reviews more when there are a mix of negatives and positives. A frustrating 95 percent suspect censorship or faked reviews if there aren't any unfavorable ones.

Source: Reevoo

91 Percent Of Millennials Rely On Online Reviews As Much As Loved Ones

Online review statistics place customers' reviews as the most trustworthy source of recommendations. Online reviews usually bring the same weight as suggestions from friends and family.

Source: Brightlocal

If A Company Deals With Issues Rapidly And Effectively, 95% Of Dissatisfied Consumers Will Return To A Business

Clients do not anticipate you to be perfect. They do anticipate you to take care of things when they go wrong. If there's nothing else a business can do to deal with an issue, a simple coupon can say "We are sorry" in a more appealing way.

Source: SocialMediaToday

Just 44% Of Local Companies Have Accepted Their Google My Business Listing

That's 56 percent of your competition that aren't benefiting from their listing.

While business listings on the major review platforms are free, a surprisingly low number of companies really make use of them.

Although we now understand why client reviews are so effective, the majority of businesses apparently do not.

Source: LsaInsider

More Than Half Of Consumers Will Not Use A Service If It Has Less Than A 4 Star Rating

This stat is among numerous that show the value of online scores. Now that news of client fulfillment travels this quick, keeping your clients delighted is more crucial than ever.

57% of consumers have actually searched for companies with more than 4 stars in 2018, which is up from 48 percent in 2017.

Moreover, 11% looked only for organizations with a perfect five star rating.

Source: Brightlocal

Almost All Consumers, Who Use Online Reviews, Read Them Very Early In The Purchasing Process

Let's say you want to purchase a brand-new vehicle and there are a number of models which fit your requirements. How do you choose the best one for you? Well, you read online reviews.

With the help of other people, you manage to choose one that works for you. That's how favorable reviews convert customers into customers.

Source: Consumer Affairs

71% Of Millennials Search Consumer Reviews Of Professional Services

Majority of all people in need of an expert service rely on online reviews.

According to online reviews data, 59% used online reviews to choose an attorney or a medical professional.

Young people (age 18-35) are much more likely to work with a professional based upon online reviews. Just 19% of millennials will think about hiring an attorney without any.

Source: Thomson Reuters

61 Percent Of Local Businesses Have An Average Ranking Of 4 Or 5 Stars

Overall two thirds of businesses have excellent and awesome rankings. Only 5% of companies have a score listed below three stars.

Source: Brightlocal

89% Of Buyers Choose To Read Reviews On Their Cell Phones

Be it through an app or a mobile web browser, people today prefer to read reviews on their mobile devices.

Source: Statista

83% Of All Young Customers Were Asked To Leave A Review Recently

Of those asked, 80% of clients did submit a review. In general, businesses have asked 66% of all clients to leave a review on their business.

Source: Brightlocal

64% Of Americans Concur That User-generated Content (customer Reviews) Improved Their Shopping Experience In 2017

30% of customers who read client reviews, concur that it increases their purchasing confidence.

Organizations use the reviews to improve their services and products.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

86 Percent Of Customers Would Consider Writing A Review For A Business

Your customers are your most valuable resource, and it's not only because of the money they spend at your business. If you give them a good experience, they will want to share it.

Source: Brightlocal

63.6% Of Customers Check Out Google To Read Reviews Of A Business

Thinking about the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and 3rd, leaving Facebook (23%) at the bottom of the list.

When it comes to trust, these online review statistics reveal the basic popularity of a website can just go so far.

Source: Review Trackers