If A Company Deals With Problems Quickly And Efficiently, 95% Of Dissatisfied Customers Will Go Back To A Company

Consumers don't expect you to be perfect. They do anticipate you to resolve things when they go wrong. If there is absolutely nothing else a company can do to resolve a concern, a simple coupon can say "We're sorry" in a more attractive way.

Source: SocialMediaToday

Most Local Businesses Have An Average Of 39 Google Reviews

People like to share their experience after they've visited a vendor. Online review trends reveal individuals choose to comment if they had a positive experience, rather than a unfavorable or mediocre one.

Source: Brightlocal

88% Of Executives Regard Reputation Risk As A Top Business Concern

Reputation management statistics show a company's reputation doesn't impact simply the consumers. Potential employees also take a look at rankings and take a look at reviews.

Source: Deloitte

61% Of Local Businesses Have An Average Rating Of 4 Or 5 Stars

Typically 2 out of 3 businesses have great and outstanding ratings. Just 5% of businesses have a rating listed below 3 stars.

Source: Brightlocal

Over Half Of People Aged 25-34 Published Reviews

According to Statista, the more youthful generations are plainly the more vocal ones.

Source: Statista

15% Of Clients Do Not Trust Businesses Without Having Online Reviews

No trust means no interactions. 15 percent of prospective clients won't even think about doing business with a company they can't discover viewpoints about.

Source: Statuslabs

98% Of Yelp's Website Visitors Purchased From A Business They Discovered On The Website

Usually, 142 million consumers go to Yelp every month. This is as great a time as any if you have not claimed your free Yelp business page.

Source: RevLocal

Reviews Are The Third Most Prominent Ranking Element For Google's Local 3 Pack

Review signals (quantity, diversity, etc.) account for 15.44% of Google's algorithm for local ranking.

Only Google My Business signals, like distance and keywords account for 25.12%, and link signals at 16.53%, are more vital than reviews as far as ranking elements go for the local 3 pack.

Source: Moz

72 Percent Of Customers Will Not Take Action Unless They Check Out Some Reviews

Regardless of how tempting your marketing is, you still require client reviews. There is no skirting around it. Customers are still willing to hear you out, however they trust other people more.

Source: My Testimonial Engine

Negative Reviews Can Boost Conversion By Up To 85%

It sounds crazy, but negative reviews can be a positive factor for users to spend more time on your website. According to online review statistics, people devote more than five times as long on a site when they read negative reviews.

When there are a mix of negatives and positives, more than two thirds of users trust reviews more. If there aren't any negative ones, an overwhelming 95% suspect censorship or fabricated reviews.

Source: Reevoo

91% Of Companies Believe The Business's Star Rating Can Determine Whether They Win Or Lose A Potential Employee

The 86% of companies doubt the integrity of online reviews. Nonetheless, they understand the enormous impact user scores have on their business. Unfavorable client or employee reviews can influence 90% of job seekers.

Source: Career Arc

89% Of Clients Review A Businesses Replies To Reviews

Not only do a lot of individuals read the review replies, 30% of them value them highly. Nearly 96% read the replies to their own reviews.

Source: Brightlocal

64 Percent Of Americans Agree That User-generated Content (consumer Reviews) Enhanced Their Shopping Experience In 2017

30 percent of consumers who read client reviews, concur that it increases their purchasing confidence.

Organizations use the reviews to enhance their services and products.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

63.6 Percent Of Consumers Go To Google To Look For Reviews Of A Business

Thinking about the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and 3rd, leaving Facebook (23%) at the end.

When it comes to trust, these online review statistics reveal the general appeal of a website can only go so far.

Source: Review Trackers

Only 6% Of Customers Do Not Rely On Customer Reviews At All

According to client review stats, a whopping 19 percent of customers always trust online reviews and never ever a purchase without checking out reviews first.

Source: Statista