30% Of Clients Feel Comfortable With A Business Which Responds To Online Reviews

Corresponding with your clients creates trust. Even something like reacting to their remarks and reviews can make them feel appreciated.

As you might expect, customers who feel this way are happy to invest more money with a company.

Source: Statuslabs

Most Local Businesses Have An Average Of 39 Google Reviews

Individuals like to share their experience after they have visited a vendor. Online review trends reveal individuals choose to comment if they had a favorable experience, rather than a average or unfavorable one.

Source: Brightlocal

Almost All Consumers, Who Utilize Online Reviews, Read Them Very Early In The Buying Process

Let's say you wish to purchase a new automobile and there are a number of models which fit your requirements. How do you select the very best one for you? Well, you read online reviews.

With the help of other customers, you quickly decide on one that works for you. That's how positive reviews transform consumers into customers.

Source: Consumer Affairs

If It Has Less Than A 4 Star Ranking, More Than Half Of Consumers Will Not Use A Company

This stat is one of many that illustrate the value of online rankings. Now that news of consumer fulfillment travels this quick, keeping your clients delighted is more important than ever.

57% of consumers have actually looked for companies with more than 4 stars in 2018, which is up from 48% in 2017.

11% looked only for organizations with a best five star ranking.

Source: Brightlocal

49 Percent Of Consumers Consider The Number Of Online Reviews As An Important Factor In Their Purchasing Decision

Consumers value not just the quality or nature of the reviews, however they consider their quantity and recency too.

The share of customers, who pay attention to the variety of reviews is presently at 46%.

Source: Brightlocal

Facebook Reviews Impact More Than 50 Percent Of Customers' Purchasing Decisions

Facebook is currently the most popular social network which can also influence our purchasing decisions.

According to social media reviews statistics, Facebook affects more than half of users' purchase choices.

Facebook reviews statistics expose that 4 out of 5 users are most likely to trust a local business if it has positive reviews.

Source: RevLocal

Favorable Reviews Encourage 68% Of Customers To Choose A Local Business

Given that the huge bulk of consumers check out reviews, you would want yours to be appealing to new consumers? Keep them short, sweet and positive.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

83% Of Consumers Do Not Trust Advertising

The conventional channels to reach clients aren't as prominent as they utilized to be. A lot of users who no longer trust ads choose to take note of consumers' recommendations online.

Source: Statuslabs

77% Of Buyers Do Not Rely On Reviews That Are Older Than 3 Months

Clients don't care how good your product or service was in the past. Part of why online reviews matter is since they are fresh and relevant.

Customers know businesses lose their touch all the time, which is why most of them find older reviews unimportant.

It is for this reason that companies need to be continuously requesting reviews.

Source: Statuslabs

15% Of Clients Do Not Trust Businesses With No Online Reviews

No trust implies no interactions. 15 percent of possible clients will not even consider doing business with a business they can't find opinions about.

Source: Statuslabs

91% Of Businesses Think The Business's Star Rating Can Determine Whether They Win Or Lose A Prospective Employee

The 86% of companies question the integrity of online reviews. Nevertheless, they realize the enormous effect user rankings have on their business. Unfavorable consumer or staff member reviews can affect 90% of job seekers.

Source: Career Arc

Online Reviews Affect 67.7% Of Customer Buying Decisions

More than two-thirds of consumers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.

Source: Moz

More Than Four Negative Reviews About A Business Or Service May Reduce Sales By 70 Percent

One negative review is enough for 35% of a site's visitors to decide not to purchase. 3 negative reviews can cost a business 59% fewer sales.

Obviously, they can be compensated by the large variety of positive reviews you get.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

63.6 Percent Of Customers Check Out Google To Look For Reviews Of A Business

Considering the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and 3rd, leaving Facebook (23%) behind.

These online review stats show the basic popularity of a site can only presume when it comes to trust.

Source: Review Trackers

71% Of Millennials Search Customer Reviews Of Expert Services

Over half of all people in need of a professional service rely on online reviews.

According to online reviews statistics, 59% used online reviews to select a legal representative or a physician.

Younger people (age 18-35) are a lot more inclined to hire an expert based upon online reviews. Only 19% of millennials will think about employing an attorney without any.

Source: Thomson Reuters

USA Shoppers Consider "Product Performance" To Be The Most Valuable Information In Product Reviews

When individuals read reviews, they focus on different elements of the shopping experience. However according to online review stats, 60% of them are most thinking about the product's performance.

Client satisfaction, product quality and quality with time are the next few considerations for more than 50% of US consumers.

Source: Statista

73% Of Customers Believe Consumer Reviews Are More Vital Than Star And Number Scores

Online review data make it clear people aren't satisfied with ratings alone.

Customer reviews make the statistics appear more authentic which is what the prospective consumers are trying to find. Nearly a third of customers state composed reviews are the only function that makes them think the websites' reviews are relevant and beneficial.

Source: Fan and Fuel

98% Of Yelp's Visitors Purchased From A Business They Discovered On The Site

Generally, 142 million customers go to Yelp every month. This is as excellent a time as any if you have not declared your totally free Yelp business page.

Source: RevLocal