53% Of Consumers Expect Businesses To Respond Within A Week To Unfavorable Reviews

Online review statistics clarify that 63% of client reviews go on without a response. That's regrettable, since those companies are losing customers that way.

Source: Review Trackers

63.6% Of Customers Go To Google To Read Reviews Of A Business

Thinking about the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and 3rd, leaving Facebook (23%) behind.

When it comes to trust, these online review statistics show the general popularity of a website can only go so far.

Source: Review Trackers

Due To The Fact That They Want To Buy A Service Or A Product And Want To Get The Facts About The Businesses Products And Services, 82% Of Customers Visit Review Websites.

Users come because they have actually currently formed a buying decision. The bulk of them (89 percent) buy within a week of their visit.

Source: RevLocal

86% Of Consumers Would Consider Composing A Review For A Business

Your clients are your most valuable resource, and it's not just because of the cash they spend at your business. They will be prepared to share it if you provide them a great experience.

Source: Brightlocal

70% Of Consumers Prefer To Discover A Business Through Reviews And Short Articles, Rather Than Ads

Advertisements are all well and good, however it's worth attempting a different approach too. Reviews are without a doubt the very best method to discover the truth about a service or product.

Source: Statuslabs

When Purchasing Home Electronic Devices, 88% Of Americans Claimed That Product Reviews Were The Most Influential Factor

Data reveal that reviews were more helpful than TV advertisements at 37%, social networks at 23% and display advertisements at 49%.

Source: Statista

88% Of Executives Consider Reputation Risk As A Leading Business Issue

Reputation management statistics suggest a company's reputation does not affect just the clients. Potential employees also look at ratings and take a look at reviews.

Source: Deloitte

91 Percent Of Millennials Trust Online Reviews As Much As Loved Ones

Online review statistics position clients' reviews as the most reliable source of suggestions. Online reviews normally bring the very same weight as advice from loved ones.

Source: Brightlocal

95 Percent Of Travelers Check Out Online Reviews Prior To Booking Travel Related Services

Leisure and business travelers alike read reviews to form a viewpoint. Business tourists check out an average of 5 reviews vs. 6-7 for leisure travelers.

Source: Trust You

72% Of Clients Won't Take Action Unless They Read Some Reviews

Irrespective of how appealing your marketing is, you still need customer reviews. There's no way around it. Clients are still willing to hear you out, but they trust other people more.

Source: My Testimonial Engine

95% Of Unsatisfied Clients Will Return To A Business If A Business Takes Care Of Issues Quickly And Effectively

Clients do not expect you to be perfect. When things go wrong, they do anticipate you to take care of things. If there is nothing else a business can do to deal with an issue, a simple coupon can say "We're sorry" in a more enticing way.

Source: SocialMediaToday

91% Of Businesses Think The Business's Star Rating Can Determine Whether They Win Or Lose A Potential Employee

The 86% of businesses doubt the integrity of online reviews. Nevertheless, they realize the huge impact user scores have on their business. Unfavorable consumer or staff member reviews can affect 90% of job seekers.

Source: Career Arc

Unfavorable Reviews Can Boost Conversion By As Much As 85%

It sounds insane, but negative reviews can be a positive force for users to spend more time on your website. According to online review statistics, individuals spend more than five times as long on a website when they check out negative reviews.

More than two thirds of users trust reviews more when there are a mix of negatives and positives. If there aren't any negative ones, a frustrating 95 percent suspect censorship or fabricated reviews.

Source: Reevoo

If It Has Unfavorable Reviews As Well, 52% Of Consumers Trust A Product More

We already touched upon the negative and positive reviews and their result on customers. However, all products have their faults, if all of a products reviews are positive, it raises red flags that perhaps the reviews are phony. Consumers anticipate to see some unfavorable reviews.

Source: Capterra

If They Were Asked, 77% Of Consumers Would Leave A Review

More than a 35% would leave a review to educate others about their client experience and 24% would rather direct their review to the business itself.

Over a 26% would be willing to submit a review to help other people with their decision making process.

Source: Podium