67% Of Customers Suggest Reviews Are A "Extremely Important" Factor When Selecting A Solution Provider

When consumers have to select a service provider, reviews have an enormous influence on their decision.

Source: DemandGenReport

Only 6% Of Customers Do Not Trust Consumer Reviews At All

According to customer review statistics, a massive 19 percent of customers constantly rely on online reviews and never a make a purchase without checking out reviews.

Source: Statista

Consumers Checking Out Reviews On A Mobile Device Are 127% More Likely To Purchase Than Desktop Users

Mobile users choose to get things done much faster. Therefore, purchasing choices are made rapidly.

Online reviews are undoubtedly convincing, yet online marketers haven't always come to appreciate the power of them.

Source: Martech Zone

Online Reviews Affect 67.7% Of Consumer Buying Decisions

More than two-thirds of buyers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.

Source: Moz

95% Of Travelers Read Online Reviews Prior To Reserving Travel Services

Leisure and business travelers alike check out reviews to form an opinion. Business travelers read an average of 5 reviews vs. 6-7 for leisure tourists.

Source: Trust You

Online Product Reviews About A Product Can Improve Its Conversion Rate By An Unprecedented 270 Percent

User review stats reveal the purchase possibility for a product with five reviews is 270 percent higher than the exact same product without reviews.

Source: Spiegel Research Center

More Than Half Of Consumers Will Not Utilize A Business If It Has Less Than A 4 Star Score

This stat is one of many that illustrate the importance of online ratings. Now that news of customer fulfillment travels this quick, keeping your customers delighted is more crucial than ever.

57% of consumers have looked for companies with more than 4 stars in 2018, which is up from 48 percent in 2017.

11 percent looked just for companies with a best five star ranking.

Source: Brightlocal

53% Of Customers Anticipate Companies To Reply Within A Week To Negative Reviews

Online review stats prove that 63% of customer reviews remain without a reaction. That's too bad, because those companies are losing clients that way.

Source: Review Trackers

Google Represents 57.5 Percent Of All Reviews Throughout The World

Google is the clear winner as far as circulation goes, but they are not the only ones in the game.

These the online reviews distribution rankings:

Google at 57.5%, Facebook at 19%, TripAdvisor at 8.4%, Yelp at 6.6% and Others at 8.6%.

Source: Review Trackers

70 Percent Of Customers Need To Read A Minimum Of 4 Reviews Before They Can Trust A Business

Four reviews may be too few. The majority of people check out many more reviews to get an idea of how the business is in fact doing. Don't depend on that figure alone.

Source: Brightlocal

Just 44 Percent Of Local Companies Have Claimed Their Google My Business Listing

That's 56% of your competitors that aren't making the most of their listing.

While business listings on the major review platforms are free, a surprisingly low number of businesses actually utilize them.

Although we now know why customer reviews are so powerful, a lot of businesses apparently do not.

Source: LsaInsider

Consumers Could Invest 31 Percent More With A Business That Has Terrific Reviews

Take notice of this statistic. The better other users describe your service or product, the more cash you can charge and consumer review statistics show us exactly just how much more.

Source: Martech Zone

30% Of Customers Feel Positive About A Company Which Reacts To Online Reviews

Communicating with your clients establishes trust. Even something like reacting to their comments and reviews can make them feel valued.

As you might anticipate, customers who feel this way are ready to spend more cash with a company.

Source: Statuslabs

86 Percent Of Consumers Would Think About Writing A Review For A Business

Your customers are your most valuable resource, and it's not just because of the money they invest at your business. If you give them a good experience, they will want to share it.

Source: Brightlocal

98% Of Yelp's Website Visitors Purchased From A Business They Discovered On The Site

Normally, 142 million consumers visit Yelp each month. If you have not declared your complimentary Yelp business page, this is as excellent a time as any.

Source: RevLocal

61 Percent Of Regional Businesses Have A Typical Score Of 4 To 5 Stars

Overall 2 out of 3 businesses have great and outstanding scores. Only 5% of businesses have a rating listed below 3 stars.

Source: Brightlocal