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89% Of Consumers Review A Companies Feedback To Reviews
Not only do a lot of shoppers read the review replies, 30% of them value them highly. Practically 96% read the replies to their own reviews.
Source: Brightlocal
52% Of Consumers Trust A Product More If It Has Negative Reviews Too
We already touched upon the negative and positive reviews and their impact on consumers. Nevertheless, all products have their faults, if all of a products reviews are positive, it raises red flags that maybe the reviews are fake. Customers anticipate to see some negative reviews.
Source: Capterra
Unfavorable Reviews Can Increase Conversion By As Much As 85 Percent
It sounds insane, however negative reviews can be a positive factor for users to devote more time on your site. According to online review statistics, people spend more than 5 times as long on a site when they check out negative reviews.
When there are a mix of negatives and positives, more than two-thirds of users trust reviews more. An overwhelming 95% suspect censorship or faked reviews if there aren't any unfavorable ones.
Source: Reevoo
77% Of Customers Would Definitely Submit A Review If They Were Asked
More than a 35% would post a review to inform others about their customer experience and 24% would definitely direct their review to the business itself.
Over a 26% would be willing to submit a review to help other people with their choice making process.
Source: Podium
95% Of Disappointed Consumers Will Return To A Business If A Business Manages To Solve Issues Rapidly And Efficiently
Consumers don't anticipate you to be perfect. When things go wrong, they do anticipate you to take care of things. If there's absolutely nothing else a business can do to fix a concern, a simple coupon can say "We are sorry" in a more appealing way.
Source: SocialMediaToday
Reviews Are The Most Crucial Part Of The Purchase Decision For Over 90% Of United States Clients
24% of US shoppers consider reviews as 'extremely influential'.
To highlight the importance of online reviews and scores, did you know that 81% of customers will pay more for a product with reviews and those same clients are likewise going to accept slower shipping times for such products.
Source: Turntonetworks
91% Of Companies Think The Company's Star Rating Can Determine Whether They Win Or Lose A Potential Employee
The 86% of companies doubt the integrity of online reviews. Nonetheless, they recognize the enormous impact user ratings have on their business. Undesirable consumer or staff member reviews can affect 90% of job seekers.
Source: Career Arc
Clients Could Spend 31 Percent More With A Business That Has Excellent Reviews
Focus on this statistic. The better other users explain your product and services, the more cash you can charge and consumer review statistics show us exactly how much more.
Source: Martech Zone
70% Of Consumers Prefer To Discover A Business Via Reviews And Articles, Instead Of Advertisements
Ads are all well and good, but it's worth trying a different approach also. Reviews are by far the best way to discover the truth about a product or service.
Source: Statuslabs
90% Of Users Need Less Than 10 Reviews To Form A Viewpoint About A Business
You know what individuals state about first impressions, right?
Users get their first impression of your businesses through reviews. Typically through less than 10 of them.
If you do not have reviews on your website, think about asking your visitors to compose one.
Source: Martech Zone
95 Percent Of Travelers Check Out Online Reviews Prior To Reserving Travel Related Services
Leisure and business travelers alike read reviews to form a viewpoint. Business travelers read an average of 5 reviews vs. 6-7 for leisure tourists. 59% of all travelers report that they check out reviews 'constantly' or 'extremely frequently'.
Source: Trust You