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Online Reviews Affect 67.7% Of Consumer Purchasing Decisions
More than two thirds of buyers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.
Source: Moz
15 Percent Of People Don't Trust Businesses Without Any Online Reviews
No trust indicates no interactions. 15% of potential clients won't even think about working with a company they can't discover opinions about.
Source: Statuslabs
A One Star Increase In Score Can Result In A 5% To 9% Increase In Business Earnings
Businesses that treat clients well normally prosper, review websites help make sure of that.
Source: Statuslabs
64% Of Americans Concur That User-generated Content (consumer Reviews) Improved Their Shopping Experience In 2017
30 percent of customers who check out consumer reviews, concur that it increases their purchasing confidence.
Organizations utilize the reviews to improve their products and services.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
77% Of Clients Would Post A Review If They Were Asked
More than a 35% would leave a review to advise others about their consumer encounter and 24% would definitely direct their review to the business itself.
Over a 26% would be willing to leave a review to assist other individuals with their choice making process.
Source: Podium
86% Of Consumers Would Think About Writing A Review For A Business
Your consumers are your most valuable resource, and it's not only because of the money they invest at your business. If you provide an excellent experience, they will want to share it.
Source: Brightlocal
88% Of Executives View Reputation Risk As A Leading Business Issue
Reputation management stats suggest a company's reputation doesn't impact just the consumers. Potential employees also look at rankings and read reviews.
Source: Deloitte
A Single Business Review Can Lift Its Conversions By 10 Percent
Online review statistics show user-generated content can do wonders in regards to conversions.
A single review can have a huge impact on your business.
A hundred reviews can boost your conversion rates by as much as 37 percent. Two hundred can provide a mind-blowing 44 percent boost.
Source: RevLocal
Facebook Reviews Impact More Than 50% Of Customers' Buying Decisions
Facebook is presently the most popular social media which can likewise influence our buying preferences.
According to social media reviews data, Facebook impacts more than half of users' purchase decisions.
Facebook reviews stats expose that 4 out of 5 users are more likely to trust a local business if it has favorable reviews.
Source: RevLocal
89% Of Consumers Read A Companies Reactions To Reviews
Not only do many consumers read the review replies, 30% of them hold them in high regard. Almost 96% read the reactions to their own reviews.
Source: Brightlocal
53% Of Consumers Anticipate Companies To Respond Within A Week To Unfavorable Reviews
Online review stats prove that 63% of client reviews go on without a reaction. That's regrettable, due to the fact that those businesses are losing customers that way.
Source: Review Trackers
More Than 4 Negative Reviews About A Company Or Service Might Decrease Sales By 70 Percent
One negative review is enough for 35% of a site's visitors to decide not to purchase. Three negative reviews can cost a business 59 percent fewer sales.
Obviously, they can be compensated by the large variety of positive reviews you receive.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
The Typical Review Word Count Has Become 65% Much Shorter Since 2010
These days reviews are shorter, easier, and more straight to the point. The length of a review in 2019 is proportionate to that of a tweet.
Source: Review Trackers
If A Business Handles Problems Quickly And Efficiently, 95% Of Dissatisfied Consumers Will Return To A Business
Customers don't expect you to be perfect. They do expect you to fix things when they go wrong. If there is nothing else a company can do to resolve a concern, a simple coupon can say "We're sorry" in a more enticing way.
Source: SocialMediaToday