53% Of Customers Anticipate Businesses To Reply Within A Week To Negative Reviews

Online review statistics show that 63% of client reviews remain without a response. That's regrettable, since those companies are losing clients that way.

Source: Review Trackers

67% Of Consumers Claim That Reviews Are A "Extremely Important" Factor When Picking A Service Provider

Reviews have an enormous effect on their decision when consumers have to select a service provider.

Source: DemandGenReport

Just 44 Percent Of Local Businesses Have Actually Accepted Their Google My Business Listing

That's 56% of your competitors that aren't taking advantage of their listing.

While business listings on the major review platforms are free, a surprisingly low number of businesses really make use of them.

Although we now understand why client reviews are so powerful, the majority of businesses obviously don't.

Source: LsaInsider

Clients Could Invest 31% More With A Business That Has Fantastic Reviews

Focus on this fact. The more detailed other users describe your service or product, the more money you can charge and customer review statistics reveal to us precisely just how much more.

Source: Martech Zone

The Typical Review Word Count Has Become 65% Much Shorter Since 2010

Presently reviews are much shorter, simpler, and more straight to the point. The length of a review in 2019 is similar to that of tweet on twitter.

Source: Review Trackers

The Majority Of Local Businesses Have Approximately 39 Google Reviews

People like to share their experience after they've gone to a supplier. Online review trends show individuals prefer to comment if they had a favorable experience, instead of a negative or mediocre one.

Source: Brightlocal

Reviews Shared On Twitter Can Help Increase Online Sales By 6.46 Percent

Online review data show that reviews shared on Twitter, do more to grow sales than those on any other social network.

Source: Yotpo

United States Shoppers Consider "Product Performance" To Be The Most Valuable Detail In Product Reviews

They focus on different aspects of the shopping experience when individuals read reviews. But according to online review statistics, 60% of them are most thinking about the item's performance.

Customer satisfaction, product quality and quality in time are the next couple of considerations for more than 50% of US customers.

Source: Statista

A Lot Of Best Selling Items Have A Typical Ranking Of 4.2 To 4.7

You can't make everybody pleased, which is why perfect 5 star ratings are suspicious. Someone always has a little a gripe. That's why it is unnatural to get perfect 5 star scores. In some cases a lower ranking in fact helps your overall rating.

According to customer rating statistics, conversion rates start to decrease as ratings rise above 4.7.

Source: Spiegel Research Center

86 Percent Of Customers Would Think About Writing A Review For A Business

Your clients are your most important resource, and it's not just because of the cash they invest at your business. If you give them a great experience, they will want to share it.

Source: Brightlocal

Almost All Consumers, Who Use Online Reviews, Read Them Very Early In The Purchasing Process

Let's say you wish to purchase a brand-new vehicle and there are several models which fit your requirements. How do you select the very best one for you? Well, you read reviews.

With the help of other people, you manage to pick one that works for you. That's how positive reviews transform consumers into consumers.

Source: Consumer Affairs

89% Of Clients Review A Companies Replies To Reviews

Not only do many customers read the review replies, 30% of them hold them in high regard. Nearly 96% read the responses to their own reviews.

Source: Brightlocal

If It Has Less Than A 4 Star Score, More Than Half Of Consumers Won't Utilize A Company

This stat is one of many that highlight the significance of online scores. Now that news of customer fulfillment travels this quick, keeping your consumers happy is more important than ever.

57 percent of consumers have actually looked for business with more than four stars in 2018, which is up from 48% in 2017.

11 percent looked just for services with a best five star rating.

Source: Brightlocal

Reviews Are The Most Crucial Part Of The Purchase Choice For Over 90% Of American Clients

24% of US buyers consider reviews as 'exceptionally influential'.

To illustrate the value of online reviews and scores, did you understand that 81 percent of customers will pay more for a product with reviews and those exact same customers are also happy to accept slower shipping times for such items.

Source: Turntonetworks

73 Percent Of Consumers Believe Written Reviews Are More Important Than Star And Number Ratings

Online review stats make it clear people aren't satisfied with scores alone.

Customer reviews make the statistics appear more authentic which is what the prospective customers are trying to find. Practically a 3rd of customers state written reviews are the only function that makes them believe the sites' reviews are beneficial and relevant.

Source: Fan and Fuel

More Than Four Negative Reviews About A Business Or Product May Decrease Sales By 70%

One negative review is enough for 35 percent of a site's visitors to choose not to purchase. 3 negative reviews can cost a business 59% less sales.

Of course, they can be compensated by the large variety of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

Unfavorable Reviews Can Increase Conversion By Up To 85 Percent

It sounds crazy, however negative reviews can be a positive driver for users to spend more time on your site. According to online review data, individuals devote more than 5 times as long on a website when they read negative reviews.

When there are a mix of negatives and positives, more than two-thirds of users trust reviews more. A frustrating 95% suspect censorship or fabricated reviews if there aren't any negative ones.

Source: Reevoo