53% Of Customers Expect Companies To Answer Back Within A Week To Negative Reviews

Online review stats prove that 63% of customer reviews go on without a reaction. That's too bad, due to the fact that those businesses are losing customers that way.

Source: Review Trackers

82% Of Consumers Visit Review Sites Since They Wish To Buy A Service Or A Product And Want To Get The Facts About The Businesses Services And Products.

Review sites are locations that customers go to get the truth about a business, services or product . Since they have actually already formed a buying decision, users come. The bulk of them (89%) purchase within a week of their visit. And 29% do so in 24 hours.

Source: RevLocal

US Consumers Consider "Product Performance" To Be The Most Valuable Info In Product Reviews

They focus on different aspects of the shopping experience when people check out reviews. However according to online review statistics, 60% of them are most interested in the item's performance.

Client satisfaction, product quality and quality in time are the next couple of factors to consider for more than 50% of American customers.

Source: Statista

88% Of Executives Regard Reputation Risk As A Top Business Issue

Reputation management statistics suggest a company's reputation doesn't impact simply the customers. Prospective team members also take a look at ratings and take a look at reviews.

Source: Deloitte

61% Of Local Businesses Have An Average Score Of 4 Or 5 Stars

Typically two thirds of businesses have great and outstanding rankings. Only 5% of businesses have a score listed below three stars.

Source: Brightlocal

Buyers Reading Reviews On A Mobile Device Are 127% More Likely To Buy Than Desktop Users

Mobile users choose to get things done faster. Purchasing decisions are made quickly.

Online reviews are undoubtedly convincing, yet marketers haven't always come to appreciate the power of them.

Source: Martech Zone

Consumer Reviews On Products Are Relied On Almost 12 Times More Than The Manufacturers' Descriptions

Word-of-mouth reviews are miles ahead of the makers' description. Individuals trust other individuals viewpoints before they ever trust what the manufacturer says. The reason, makers' descriptions are basically ads.

Source: Martech Zone

86% Of Consumers Would Think About Composing A Review For A Business

Your consumers are your most important resource, and it's not only because of the money they invest at your business. They will be ready to share it if you provide them an excellent experience.

Source: Brightlocal

The Majority Of Individuals Aged 25 To 34 Wrote Reviews

According to Statista, the younger generations are evidently the more opinionated ones.

Source: Statista

89% Of Consumers Review A Companies Responses To Reviews

Not only do many consumers read the review replies, 30% of them value them highly. Nearly 96% read the replies to their own reviews.

Source: Brightlocal

72 Percent Of Clients Will Not Take Action Before They Check Out Some Reviews

Regardless of how captivating your marketing is, you still require consumer reviews. There is no other way around it. Customers are still going to hear you out, but they trust other individuals more.

Source: My Testimonial Engine

54% Of Americans Pay The Most Attention To The Typical Star Score Of A Local Company

The star rating is the first thing customers see. Still, users focus on other factors as well, like the amount, recency, length, and sentiment of reviews. Each of these alone affects more than a 3rd of USA customers.

Source: Statista

A One Star Increase In Rating Can Result In A 5% To 9% Boost In Business Earnings

Businesses that treat customers fairly usually prosper, review websites help make sure of that.

Source: Statuslabs