30% Of Consumers Feel Comfortable With A Company Which Reacts To Online Reviews

Communicating with your consumers creates trust. Even something easy like responding to their reviews and remarks can make them feel appreciated.

As you may anticipate, clients who feel this way are more willing to spend more cash with a company.

Source: Statuslabs

More Than Half Of Consumers Won't Use A Company If It Has Less Than A 4 Star Score

This stat is among many that highlight the significance of online ratings. Now that news of consumer fulfillment travels this quick, keeping your customers pleased is more crucial than ever.

57 percent of customers have looked for companies with more than four stars in 2018, which is up from 48% in 2017.

Furthermore, 11% looked just for organizations with a perfect five star ranking.

Source: Brightlocal

Only 44% Of Local Companies Have Actually Claimed Their Google My Business Listing

That's 56% of your competition that aren't taking advantage of their listing.

While business listings on the major review platforms are totally free, a surprisingly low number of companies really make use of them.

Although we now know why consumer reviews are so powerful, most businesses apparently don't.

Source: LsaInsider

86% Of Consumers Would Consider Composing A Review For A Business

Your clients are your most important resource, and it's not only because of the money they invest at your business. They will be willing to share it if you offer them an excellent experience.

Source: Brightlocal

67% Of Customers Claim Reviews Are A "Very Crucial" Factor When Selecting A Service Provider

When clients have to select a service provider, reviews have a huge impact on their decision.

Source: DemandGenReport

83% Of Customers Do Not Rely On Advertising

The conventional channels to reach customers aren't as influential as they utilized to be. The majority of users who no longer trust advertisements select to pay attention to consumers' recommendations online.

Source: Statuslabs

77% Of Individuals Do Not Rely On Reviews That Are Older Than Three Months

Customers don't care how excellent your product or service was in the past. Part of why online reviews matter is because they are relevant and fresh.

Customers understand businesses lose their touch all the time, which is why most of them find older reviews irrelevant.

It is for this reason that businesses ought to be constantly asking for reviews.

Source: Statuslabs

More Than Four Negative Reviews About A Company Or Service Might Decrease Sales By 70 Percent

One negative review is enough for 35% of a site's visitors to choose not to purchase. 3 negative reviews can cost a business 59% less sales.

Naturally, they can be compensated by the large number of positive reviews you get.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

People Reading Reviews On A Mobile Phone Are 127% More Likely To Purchase Than Desktop Users

Mobile users prefer to get things done much faster. Buying decisions are made rapidly.

Online reviews are obviously convincing, yet marketers have not always come to value the power of them.

Source: Martech Zone

A One Star Boost In Ranking Can Result In A 5% To 9% Increase In Business Profits

Businesses that treat customers well typically flourish, review sites help ensure of that.

Source: Statuslabs

Software Reviews Influence Over 98 Percent Of All Purchasers

18 percent of software application buyers consider reviews to be a vital factor in the purchase procedure. Software application reviews have no effect whatsoever on only 2 percent of customers. Two-thirds of them read more than 6 reviews to make up their mind and 14 percent of them read more than 20 reviews.

Source: Capterra

95% Of Disappointed Clients Will Go Back To A Business If A Business Makes An Effort To Solve Problems Quickly And Efficiently

Consumers don't expect you to be perfect. They do expect you to take care of things when they go wrong. If there's nothing else a company can do to resolve a concern, a simple coupon can say "We're sorry" in a more appealing way.

Source: SocialMediaToday

More Than Half Of Individuals Aged 25 To 34 Posted Reviews

According to Statista, the younger generations are evidently the more vocal ones.

Source: Statista

98% Of Yelp's Browsers Bought From A Business They Discovered On The Site

Typically, 142 million customers visit Yelp every month. This is as excellent a time as any if you have not claimed your totally free Yelp business page.

Source: RevLocal