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30% Of Consumers Feel Favorable To A Business Which Answers Online Reviews
Staying connected with your consumers develops trust. Even something like responding to their comments and reviews can make them feel valued.
As you may anticipate, clients who feel this way are more willing to invest more cash with a company.
Source: Statuslabs
A Lot Of Best-selling Items Have An Average Score Of 4.2 To 4.7
You can't make everybody happy, which is why perfect 5 star scores are suspicious. That's why it is abnormal to get perfect 5 star scores.
According to customer rating stats, conversion rates begin to reduce as scores rise above 4.7.
Source: Spiegel Research Center
Since They Want To Purchase An Item Or A Service And Desire To Get The Truth About The Businesses Items And Services, 82 Percent Of Consumers Check Out Review Websites.
Users come because they have already formed a buying decision. The majority of them (89 percent) buy within a week of their visit.
Source: RevLocal
Just 6% Of Customers Do Not Trust Customer Reviews At All
According to client review data, a tremendous 19 percent of customers constantly trust online reviews and never ever a buy without reading reviews initially.
Source: Statista
More Than 4 Negative Reviews About A Business Or Product Might Decrease Sales By 70 Percent
One negative review is enough for 35 percent of a site's visitors to choose not to purchase. Three negative reviews can cost a business 59 percent fewer sales.
Of course, they can be compensated by the sheer number of positive reviews you receive.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
Reviews Are The Third Most Influential Ranking Aspect For Google's Local 3 Pack
Review signals (amount, variety, etc.) represent 15.44% of Google's algorithm for local ranking.
Only Google My Business signals, like distance and keywords represent 25.12%, and link signals at 16.53%, are more important than reviews as far as ranking elements go for the local 3 pack.
Source: Moz
Negative Reviews Can Boost Conversion By As Much As 85%
It sounds crazy, but negative reviews can be a positive factor for users to devote more time on your website. According to online review data, people spend more than five times as long on a website when they read negative reviews.
When there are a mix of positives and negatives, more than two thirds of users trust reviews more. If there aren't any negative ones, an overwhelming 95% suspect censorship or faked reviews.
Source: Reevoo
88% Of Americans Reported That Product Reviews Were The Most Influential Factor When Purchasing Home Electronic Devices
Stats reveal that reviews were more successful than TV ads at 37%, social networks at 23% and display advertisements at 49%.
Source: Statista
91 Percent Of Millennials Have Faith In Online Reviews As Much As Loved Ones
Online review stats place clients' reviews as the most reliable source of recommendations. Online reviews typically carry the exact same weight as suggestions from friends and family.
Source: Brightlocal
89% Of Consumers Read A Companies Responses To Reviews
Not only do the majority of shoppers check out the review replies, 30% of them hold them in high regard. Practically 96% read the reactions to their own reviews.
Source: Brightlocal
53% Of Americans Consider Product Reviews And Rankings As The Most Vital Part Of Online Shopping.
Today's shoppers are smart and desire the very best bang for their buck. It's no wonder that they consider reading reviews as a big part of the buying decision.
Source: Statista