95% Of Unsatisfied Clients Will Return To A Business If A Business Takes Care Of Problems Rapidly And Effectively

Consumers do not expect you to be perfect. They do expect you to take care of things when they go wrong. If there's nothing else a company can do to solve a problem, a simple coupon can say "We are sorry" in a more appealing way.

Source: SocialMediaToday

Favorable Reviews Motivate 68% Of Consumers To Use Local Businesses

Given that the vast bulk of consumers read reviews, you would want yours to be inviting to new consumers, right? Keep them short, positive and sweet.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

90 Percent Of Visitors Need Less Than 10 Reviews To Form An Opinion About A Business

You know what individuals state about impressions, right?

Users get their first impression of your businesses through reviews. Typically through less than 10 of them.

If you do not have reviews on your website, think about asking your visitors to compose one.

Source: Martech Zone

30% Of Consumers Feel Comfortable With A Company Which Responds To Online Reviews

Corresponding with your clients develops trust. Even something as basic as reacting to their remarks and reviews can make them feel valued.

As you may anticipate, customers who feel this way are more willing to invest more money with a business.

Source: Statuslabs

Google Accounts For 57.5% Of All Reviews World Wide

Google is in the lead here, followed by Facebook as a remote second.

Here are the online reviews distribution rankings:

Google with 57.5%, Facebook with 19%, TripAdvisor with 8.4%, Yelp at 6.6% and Others at 8.6%.

Source: Review Trackers

Reviews Are The 3rd Most Prominent Ranking Element For Google's Local 3 Pack

Review signals (amount, diversity, and so on) represent 15.44% of Google's algorithm for local ranking.

Only Google My Business signals, like distance and keywords represent 25.12%, and link signals at 16.53%, are more vital than reviews as far as ranking elements go for the local 3 pack.

Source: Moz

The Majority Of Popular Items Have An Average Rating Of 4.2 To 4.7

You can't make everybody delighted, which is why perfect 5 star scores are suspicious. Somebody always has a little bit of a gripe. That's why it is unnatural to get perfect 5 star scores. Sometimes a lower score actually helps your overall score.

According to customer rating stats, conversion rates begin to reduce as rankings rise above 4.7.

Source: Spiegel Research Center

The Majority Of Local Businesses Have Approximately 39 Google Reviews

People like to share their experience after they've visited a supplier. Online review trends show individuals prefer to comment if they had a positive experience, instead of a average or negative one.

Source: Brightlocal

89% Of Clients Review A Companies Feedback To Reviews

Not only do the majority of consumers read the review replies, 30% of them value them highly. Practically 96% read the replies to their own reviews.

Source: Brightlocal

70% Of Consumers Need To Check Out At Least Four Reviews Before They Can Trust A Business

Four reviews may be too few. Many people read many more reviews to get a clear view of how the business is actually doing. Don't depend upon that figure alone.

Source: Brightlocal

89% Of Clients Want To Read Reviews Using Their Smartphones

Be it through an app or a mobile web browser, everyday people prefer to read reviews on their cell phones.

Source: Statista

60 Percent Of Consumers Check Out Blog And Social Network Reviews On Their Mobile Devices Prior To Shopping

In-store purchasing is affected considerably by blogs and reviews on social networks. With males being two times as likely to be affected than women.

Reviews and rating data reveal people value the viewpoint of peers more than any other content.

Source: Collective Bias