67% Of Consumers Say Reviews Are A "Very Important" Factor When Selecting A Solution Provider

Reviews have an enormous impact on their decision when consumers have to choose a service provider.

Source: DemandGenReport

95% Of Unhappy Consumers Will Go Back To A Company If A Business Deals With Problems Quickly And Efficiently

Consumers don't anticipate you to be perfect. They do expect you to remedy things when they go wrong. If there's nothing else a business can do to fix a concern, a simple coupon can say "We're sorry" in a more appealing way.

Source: SocialMediaToday

60 Percent Of Consumers Consult Blog And Social Media Network Reviews On Their Mobile Devices Before Shopping

In-store shopping is influenced significantly by blogs and reviews on social media. With men being twice as likely to be influenced than ladies.

Reviews and score data reveal people value the viewpoint of peers more than any other content.

Source: Collective Bias

90% Of Customers Need Less Than 10 Reviews To Form A Viewpoint About A Business

You know what individuals say about first impressions, right?

Users get their first impression of your businesses through reviews. Generally through less than 10 of them.

If you do not have reviews on your site, consider asking your visitors to write one.

Source: Martech Zone

72% Of Customers Will Not Take Action Unless They Read Some Reviews

No matter how attractive your marketing is, you still need client reviews. There is no skirting around it. Consumers are still happy to hear you out, however they rely on other people more.

Source: My Testimonial Engine

74 Percent Of Local Businesses Have At A Minimum, 1 Google Review

One review is far from enough to enhance your website's SERP ranking.

Taking a look at online scores data, we discovered that a company requires to have an average of 40 reviews before buyers "Award" it with a star.

Source: Brightlocal

Just 44% Of Local Businesses Have Actually Claimed Their Google My Business Listing

That's 56 percent of your competition that aren't making the most of their listing.

While business listings on the major review platforms are free, a remarkably low number of businesses in fact make use of them.

Although we now understand why customer reviews are so powerful, most businesses obviously do not.

Source: LsaInsider

Reviews Are The Most Essential Part Of The Purchase Decision For Over 90% Of US Consumers

24% of US shoppers consider reviews as 'incredibly influential'.

To highlight the importance of online reviews and rankings, did you understand that 81% of consumers will pay more for a product with reviews and those same consumers are also ready to accept slower shipping times for such items.

Source: Turntonetworks

63.6 Percent Of Consumers Check Out Google To Check For Reviews Of A Business

Thinking about the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and third, leaving Facebook (23%) at the end.

When it comes to trust, these online review statistics show the basic popularity of a website can just go so far.

Source: Review Trackers

89% Of Clients Review A Businesses Responses To Reviews

Not only do a lot of shoppers check out the review replies, 30% of them hold them in high regard. Nearly 96% read the responses to their own reviews.

Source: Brightlocal

More Than Half Of Customers Won't Use An Organisation If It Has Less Than A 4 Star Score

This stat is one of lots of that illustrate the importance of online scores. Now that news of customer satisfaction travels this fast, keeping your customers happy is more important than ever.

57% of consumers have searched for companies with more than four stars in 2018, which is up from 48 percent in 2017.

Additionally, 11 percent looked only for companies with an ideal five star rating.

Source: Brightlocal

83 Percent Of Consumers Don't Trust Advertising

The standard channels to reach consumers aren't as prominent as they utilized to be. Many users who no longer trust advertisements choose to take note of customers' recommendations online.

Source: Statuslabs

61 Percent Of Local Businesses Have A Typical Ranking Of 4 To 5 Stars

Typically 2 out of 3 businesses have excellent and awesome ratings. Just 5% of companies have a ranking below 3 stars.

Source: Brightlocal

30% Of Clients Feel Comfortable With A Business Which Responds To Online Reviews

Communicating with your customers establishes trust. Even something as simple as responding to their reviews and comments can make them feel appreciated.

As you might expect, clients who feel this way are ready to spend more cash with a business.

Source: Statuslabs

91% Of Millennials Depend On Online Reviews As Much As Family And Friends

Online review statistics put clients' reviews as the most trustworthy source of suggestions. Online reviews typically carry the same weight as guidance from loved ones.

Source: Brightlocal

Users Checking Out Reviews On A Mobile Phone Are 127 Percent Most Likely To Make A Purchase Than Desktop Users

Mobile users choose to get things done quicker. Therefore, purchasing decisions are made quickly.

Online reviews are obviously convincing, yet marketers haven't necessarily come to value the power of them.

Source: Martech Zone

Only 6 Percent Of Consumers Do Not Trust Consumer Reviews At All

According to consumer review data, a tremendous 19% of consumers constantly trust online reviews and never ever a make a purchase without reading reviews.

Source: Statista