53% Of Customers Expect Businesses To Answer Back Within A Week To Unfavorable Reviews

Online review statistics clarify that 63% of client reviews stay without a response. That's regrettable, since those businesses are losing customers that way.

Source: Review Trackers

United States Shoppers Regard "Product Performance" To Be The Most Helpful Info In Product Reviews

When people read reviews, they concentrate on various aspects of the shopping experience. But according to online review stats, 60% of them are most interested in the item's performance.

Client satisfaction, product quality and quality over time are the next couple of factors to consider for more than 50% of American consumers.

Source: Statista

70% Of Consumers Choose To Find Out About A Business Through Reviews And Posts, Instead Of Advertisements

Advertisements are all well and good, however it's worth attempting a different approach as well. Reviews are by far the best method to find the truth about a product or service.

Source: Statuslabs

89% Of Consumers Browse A Businesses Feedback To Reviews

Not only do most customers read the review replies, 30% of them highly value them. Nearly 96% read the replies to their own reviews.

Source: Brightlocal

64 Percent Of Americans Concur That User-generated Content (consumer Reviews) Enhanced Their Shopping Experience In 2017

30 percent of customers who read customer reviews, concur that it increases their buying confidence.

Businesses utilize the reviews to improve their products and services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

30% Of Consumers Feel Favorable To A Company Which Responds To Online Reviews

Staying connected with your consumers builds their trust. Even something easy like reacting to their comments and reviews can make them feel valued.

As you may anticipate, customers who feel this way are more willing to spend more cash with a business.

Source: Statuslabs

72 Percent Of Consumers Won't Take Action Before They Check Out Some Reviews

Irrespective of how enticing your marketing is, you still need consumer reviews. There's no skirting around it. Customers are still going to hear you out, however they rely on other people more.

Source: My Testimonial Engine

Favorable Reviews Motivate 68 Percent Of Consumers To Use A Local Business

Considering that the huge majority of customers read reviews, you'd want yours to be appealing to brand-new consumers? Keep them short, positive and sweet.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

98% Of Yelp's Site Visitors Bought From A Business They Found On The Site

Generally, 142 million consumers check out Yelp every month. This is as great a time as any if you have not declared your totally free Yelp business page.

Source: RevLocal

53% Of Americans Consider Product Reviews And Ratings As The Most Vital Part Of Online Shopping.

Today's consumers are smart and desire the best bang for their buck. It's no wonder that they consider checking out reviews as a big part of the buying decision.

Source: Statista

More Than 4 Negative Reviews About A Business Or Service Might Reduce Sales By 70%

One negative review is enough for 35 percent of a site's visitors to choose not to purchase. Three negative reviews can cost a business 59% less sales.

Naturally, they can be compensated by the sheer variety of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

If It Has Less Than A 4 Star Rating, More Than Half Of Consumers Won't Utilize A Company

This stat is one of lots of that show the significance of online rankings. Now that news of client fulfillment travels this fast, keeping your consumers happy is more crucial than ever.

57% of customers have actually searched for companies with more than four stars in 2018, which is up from 48% in 2017.

Moreover, 11% looked only for services with an ideal five star score.

Source: Brightlocal

74% Of Local Businesses Have At Least One Google Review

One review is far from adequate to improve your site's SERP ranking.

Looking at online ratings statistics, we discovered that a company requires to have a minimum of 40 reviews before people "Award" it with a star.

Source: Brightlocal