60% Of Consumers Seek Advice From Blog And Social Media Network Reviews On Their Cell Phones Before Shopping

In-store purchasing is affected considerably by blogs and reviews on social media. With men being twice as likely to be influenced than ladies.

Reviews and score stats show individuals value the viewpoint of peers more than any other material.

Source: Collective Bias

89% Of Customers Choose To Read Reviews On Their Mobile Devices

Be it by means of an app or a mobile internet browser, most people choose to read reviews on their mobile phones.

Source: Statista

71% Of Millennials Browse Consumer Reviews Of Expert Services

More than half of all individuals in need of a professional service rely on online reviews.

According to online reviews stats, 59% utilized online reviews to select a legal representative or a doctor.

Young people (age 18-35) are even more likely to work with a professional based upon online reviews. Just 19% of millennials will think about working with a legal representative without any.

Source: Thomson Reuters

73% Of Customers Believe Written Reviews Are More Vital Than Star And Number Ratings

Online review stats make it clear people aren't satisfied with ratings alone.

Written reviews make the statistics appear more authentic which is what the prospective customers are looking for. Nearly a third of customers say composed reviews are the only function that makes them believe the websites' reviews are appropriate and helpful.

Source: Fan and Fuel

30% Of Customers Feel Comfortable With A Business Which Answers Online Reviews

Corresponding with your consumers builds their trust. Even something easy like responding to their remarks and reviews can make them feel appreciated.

As you might expect, customers who feel this way are going to invest more money with a business.

Source: Statuslabs

90 Percent Of Individuals Require Less Than 10 Reviews To Form A Viewpoint About A Business

You understand what individuals say about first impressions?

Users get their impression of your businesses through reviews. Normally through less than 10 of them.

Think about asking your visitors to compose one if you don't have reviews on your site.

Source: Martech Zone

89% Of Customers Read A Companies Reactions To Reviews

Not only do most shoppers check out the review replies, 30% of them highly value them. Practically 96% read the reactions to their own reviews.

Source: Brightlocal

86 Percent Of Consumers Would Think About Writing A Review For A Business

Your customers are your most important resource, and it's not only because of the cash they spend at your business. They will be prepared to share it if you provide them a good experience.

Source: Brightlocal

If It Has Less Than A 4 Star Score, More Than Half Of Customers Won't Utilize A Business

This stat is one of lots of that illustrate the value of online ratings. Now that news of customer satisfaction travels this quick, keeping your customers happy is more crucial than ever.

57% of customers have searched for business with more than 4 stars in 2018, which is up from 48% in 2017.

11 percent looked just for companies with a perfect five star score.

Source: Brightlocal

83% Of Clients Do Not Rely On Advertising

The standard channels to reach consumers aren't as prominent as they used to be. Many users who no longer trust ads select to pay attention to consumers' suggestions online.

Source: Statuslabs

61% Of Regional Businesses Have A Typical Score Of 4 To 5 Stars

Generally two-thirds of businesses have good and outstanding scores. Just 5% of companies have a score below three stars.

Source: Brightlocal

Fifty Percent Of All Of The Millennial's "Constantly" Read Online Reviews For Companies

Younger individuals understand the worth of being informed. User-generated material has an indisputable influence on consumers.

They will understand what they've been missing out on if businesses stop to think about the power of customer reviews over millennials. Older individuals are different though, only 6% of individuals aged 55 or older read reviews.

Source: Brightlocal

Over Half Of People Aged 25-34 Posted Reviews

According to Statista, the more youthful generations are clearly the more vocal ones.

Source: Statista

Software Application Reviews Influence Over 98 Percent Of All Purchasers

18% of software buyers consider reviews to be an important factor in the purchase process. Software application reviews have no impact whatsoever on just 2 percent of consumers. Two-thirds of them read more than six reviews to decide and 14 percent of them read more than 20 reviews.

Source: Capterra

70% Of Consumers Choose To Learn About A Business Through Reviews And Articles, Instead Of Advertisements

Advertisements are all well and good, however it's worth attempting a different approach as well. Reviews are by far the very best method to discover the truth about a product or service.

Source: Statuslabs

Almost All Customers, Who Utilize Online Reviews, Read Them Early On In The Buying Process

Let's say you want to buy a brand-new car and there are numerous models which fit your requirements. How do you choose the best one for you? Well, you read online reviews.

With the help of other customers, you manage to decide on one that works for you. That's how favorable reviews convert consumers into customers.

Source: Consumer Affairs

If A Company Makes An Effort To Fix Issues Rapidly And Efficiently, 95% Of Dissatisfied Clients Will Go Back To A Business

Customers do not anticipate you to be perfect. When things go wrong, they do expect you to remedy things. If there's absolutely nothing else a business can do to solve a problem, a simple coupon can say "We are sorry" in a more attractive way.

Source: SocialMediaToday

The Majority Of Local Businesses Have Approximately 39 Google Reviews

People like to share their experience after they have gone to a supplier. Online review trends show individuals prefer to comment if they had a positive experience, rather than a mediocre or unfavorable one.

Source: Brightlocal