95% Of Unsatisfied Clients Will Go Back To A Business If A Company Takes Care Of Problems Rapidly And Efficiently

Consumers don't anticipate you to be perfect. They do anticipate you to take care of things when they go wrong. If there's absolutely nothing else a business can do to fix a concern, a simple coupon can say "We are sorry" in a more appealing way.

Source: SocialMediaToday

98 Percent Of Yelp's Website Visitors Purchased From A Business They Found On The Site

Typically, 142 million consumers go to Yelp every month. If you have not claimed your complimentary Yelp business page, this is as great a time as any.

Source: RevLocal

77% Of Buyers Don't Trust Reviews That Are Older Than Three Months

Consumers don't care how excellent your service or product was in the past. Because they are relevant and fresh, is part of why online reviews matter.

Customers know businesses lose their touch all the time, which is why most of them regard older reviews unimportant.

It is for this reason that companies need to be continuously asking for reviews.

Source: Statuslabs

73 Percent Of Consumers Believe Consumer Reviews Are More Vital Than Star And Number Ratings

Online review stats make it clear people aren't pleased with scores alone.

Client reviews make the statistics appear more genuine which is what the would-be clients are trying to find. Nearly a third of consumers state written reviews are the only function that makes them believe the sites' reviews are beneficial and pertinent.

Source: Fan and Fuel

89% Of Individuals Want To Read Reviews Using Their Cell Phones

Be it via an app or a mobile browser, people prefer to read reviews on their mobile devices.

Source: Statista

More Than Half Of Consumers Won't Use A Company If It Has Less Than A 4 Star Score

This stat is among numerous that show the value of online ratings. Now that news of customer fulfillment travels this fast, keeping your customers happy is more important than ever.

57 percent of customers have searched for business with more than 4 stars in 2018, which is up from 48 percent in 2017.

Moreover, 11% looked only for businesses with a best five star score.

Source: Brightlocal

70% Of Customers Prefer To Find Out About A Business Through Reviews And Articles, Rather Than Advertisements

Ads are all well and good, but it deserves attempting a different approach as well. Reviews are without a doubt the very best method to find the truth about a service or product.

Source: Statuslabs

60% Of Customers Refer To Blog And Social Media Network Reviews On Their Mobile Devices Before Shopping

In-store shopping is influenced substantially by blogs and reviews on social media. With men being two times as likely to be influenced than ladies.

Reviews and rating data show people value the viewpoint of peers more than any other content.

Source: Collective Bias

64% Of Americans Concur That User-generated Content (customer Reviews) Improved Their Shopping Experience In 2017

30 percent of consumers who check out client reviews, concur that it increases their buying confidence.

Organizations utilize the reviews to enhance their services and products.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

70 Percent Of Consumers Need To Check Out A Minimum Of Four Reviews Before They Can Rely On A Business

4 reviews may be too few. Most people read many more reviews to get an idea of how business is actually doing. Don't depend on that figure alone.

Source: Brightlocal

15 Percent Of People Do Not Trust Businesses Without Online Reviews

No trust means no interactions. 15 percent of possible clients won't even consider doing business with a company they can't find viewpoints about.

Source: Statuslabs

Reviews Are The Most Important Part Of The Purchase Choice For Over 90% Of American Clients

24% of US shoppers consider reviews as 'incredibly influential'.

To show the importance of online reviews and scores, did you understand that 81 percent of customers will pay more for an item with reviews and those same consumers are also willing to accept slower shipping times for such items.

Source: Turntonetworks

Favorable Reviews Motivate 68 Percent Of Customers To Use Local Businesses

Given that the vast bulk of customers read reviews, you would want yours to be appealing to brand-new clients? Keep them short, sweet and positive.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

49 Percent Of Consumers Consider The Quantity Of Online Reviews As An Essential Consideration Of Their Buying Decision

Customers value not only the quality or nature of the reviews, but they consider their number and recency as well.

The share of clients, who take note of the number of reviews is currently at 46%.

Source: Brightlocal

82% Of Customers Check Out Review Websites Since They Want To Buy A Service Or An Item And Wish To Get The Truth About Business Services And Products.

Users come because they have actually already formed a buying decision. The majority of them (89 percent) purchase within a week of their visit.

Source: RevLocal