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91% Of Businesses Believe The Company's Star Rating Can Determine Whether They Win Or Lose A Potential Employee
The 86% of companies question the integrity of online reviews. Nevertheless, they understand the enormous impact user rankings have on their business. Unfavorable client or staff member reviews can influence 90% of job seekers.
Source: Career Arc
More Than Four Negative Reviews About A Business Or Service Might Decrease Sales By 70%
One negative review is enough for 35% of a website's visitors to decide not to buy. Three negative reviews can cost a business 59% less sales.
Naturally, they can be compensated by the large number of positive reviews you get.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
98 Percent Of Yelp's Browsers Bought From A Business They Found On The Website
Generally, 142 million consumers go to Yelp every month. This is as great a time as any if you haven't claimed your complimentary Yelp business page.
Source: RevLocal
30% Of Consumers Feel Favorable To A Business Which Responds To Online Reviews
Corresponding with your clients builds their trust. Even something as basic as responding to their reviews and remarks can make them feel valued.
As you may expect, clients who feel this way are happy to spend more cash with a business.
Source: Statuslabs
71% Of Millennials Search Customer Reviews Of Expert Services
Over half of all individuals in need of an expert service rely on online reviews.
According to online reviews statistics, 59% used online reviews to select a medical professional or an attorney.
Younger people (age 18-35) are a lot more inclined to work with a professional based on online reviews. Only 19% of millennials will think about working with a lawyer without any.
Source: Thomson Reuters
91 Percent Of Millennials Trust In Online Reviews As Much As Friends And Family
Online review statistics place customers' reviews as the most credible source of recommendations. Online reviews usually bring the same weight as recommendations from loved ones.
Source: Brightlocal
The Majority Of Customers Aged 25-34 Posted Reviews
According to Statista, the younger generations are surprisingly the more opinionated ones.
Source: Statista
88% Of Executives Regard Reputation Risk As A Top Business Concern
Reputation management stats indicate a business's reputation doesn't impact simply the customers. Prospective employees likewise look at rankings and take a look at reviews.
Source: Deloitte
Customers Might Spend 31% More With A Business That Has Terrific Reviews
Take note of this statistic. The more detailed other users explain your product and services, the more cash you can charge and customer review stats reveal to us exactly how much more.
Source: Martech Zone
64 Percent Of Americans Agree That User-generated Content (client Reviews) Enhanced Their Shopping Experience In 2017
30% of consumers who check out consumer reviews, agree that it increases their buying confidence.
Businesses use the reviews to improve their products or services.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
Favorable Reviews Motivate 68% Of Consumers To Use A Local Business
Considering that the vast bulk of customers read reviews, you'd want yours to be appealing to new customers? Keep them short, sweet and positive.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
Just 6 Percent Of Customers Do Not Rely On Customer Reviews At All
According to client review stats, a whopping 19% of customers always rely on online reviews and never a make a purchase without checking out reviews.
Source: Statista
74% Of Regional Businesses Have At Least 1 Google Review
A single review is far from enough to enhance your site's SERP ranking.
Taking a look at online scores data, we learnt that a business needs to have an average of 40 reviews before clients "Award" it with a star.
Source: Brightlocal
One-half Of All Of The Millennial's "Always" Read Online Reviews For Businesses
More youthful people know the value of being informed. User-generated content has an unassailable influence on consumers.
If businesses stop to consider the power of client reviews over millennials, they will recognize what they've been missing out on. Older individuals are different though, only 6% of individuals aged 55 or older check out reviews.
Source: Brightlocal
Consumer Reviews On Items Are Trusted Nearly 12 Times More Than The Manufacturers' Descriptions
Word-of-mouth reviews are miles ahead of the manufacturers' description. People trust other individuals viewpoints before they ever trust what the producer states. The reason, makers' descriptions are generally advertisements.
Source: Martech Zone