83% Of Clients Don't Trust Advertising

The standard channels to reach customers aren't as influential as they utilized to be. The majority of users who no longer trust ads select to take note of customers' suggestions online.

Source: Statuslabs

If They Were Asked, 77% Of Clients Would Likely Post A Review

More than a 35% would do it to inform others about their consumer encounter and 24% would definitely direct their review to the business itself.

Over a 26% would be willing to give a review to assist other individuals with their choice making process.

Source: Podium

86% Of Consumers Would Think About Writing A Review For A Business

Your clients are your most important resource, and it's not just because of the money they spend at your business. They will be ready to share it if you offer them a good experience.

Source: Brightlocal

95% Of Disappointed Customers Will Return To A Company If A Company Makes An Effort To Resolve Problems Quickly And Effectively

Consumers don't anticipate you to be perfect. When things go wrong, they do anticipate you to take care of things. If there is absolutely nothing else a company can do to fix an issue, a simple coupon can say "We're sorry" in a more attractive way.

Source: SocialMediaToday

Just 6 Percent Of Consumers Do Not Rely On Customer Reviews At All

According to consumer review statistics, a tremendous 19 percent of customers always trust online reviews and never a buy without checking out reviews initially.

Source: Statista

Online Reviews Impact 67.7% Of Customer Purchasing Decisions

More than two-thirds of buyers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.

Source: Moz

Negative Reviews Can Boost Conversion By As Much As 85 Percent

It sounds crazy, but negative reviews can be a positive factor for users to devote more time on your website. According to online review data, individuals spend more than five times as long on a website when they read negative reviews.

More than two-thirds of users trust reviews more when there are a mix of positives and negatives. An overwhelming 95% suspect censorship or fabricated reviews if there aren't any unfavorable ones.

Source: Reevoo

98 Percent Of Yelp's Browsers Bought From A Business They Discovered On The Site

Usually, 142 million consumers go to Yelp each month. If you have not declared your totally free Yelp business page, this is as good a time as any.

Source: RevLocal

70 Percent Of Customers Prefer To Learn About A Business Via Reviews And Articles, Instead Of Ads

Advertisements are all well and good, however it's worth attempting a different approach too. Reviews are without a doubt the very best way to discover the truth about a product or service.

Source: Statuslabs

70% Of Customers Need To Check Out A Minimum Of 4 Reviews Before They Can Trust A Business

Four reviews may be too few. The majority of people read much more reviews to get an idea of how business is actually doing. Don't depend upon that statistic alone.

Source: Brightlocal

83% Of All Younger Shoppers Were Invited To Post A Review Recently

Of those invited, 80% of consumers did submit a review. In general, companies have asked 66% of all consumers to submit a review on their business.

Source: Brightlocal

82 Percent Of Customers Visit Review Sites Because They Want To Buy An Item Or A Service And Want To Get The Truth About The Businesses Services And Products.

Review sites are locations that people go to get the facts about a service, item or business. Since they have actually already formed a purchase decision, users come. The bulk of them (89%) purchase within a week of their visit. And 29 percent do so in 24 hours.

Source: RevLocal

A One Star Increase In Ranking Can Result In A 5% To 9% Boost In Business Revenue

Businesses that treat clients well generally prosper, review websites help make certain of that.

Source: Statuslabs

Favorable Reviews Motivate 68 Percent Of Consumers To Use A Local Business

Considering that the large bulk of consumers read reviews, you'd want yours to be appealing to new consumers? Keep them short, positive and sweet.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

If It Has Less Than A 4 Star Rating, More Than Half Of Customers Won't Use A Business

This stat is among numerous that show the significance of online ratings. Now that news of client satisfaction travels this quick, keeping your consumers happy is more crucial than ever.

57% of consumers have actually looked for companies with more than four stars in 2018, which is up from 48 percent in 2017.

11% looked just for organizations with a best five star rating.

Source: Brightlocal

Google Accounts For 57.5% Of All Reviews Worldwide

As can be anticipated, Google is in the lead, followed by Facebook, TripAdvisor and others.

Here are the online reviews distribution rankings:

Google with 57.5%, Facebook at 19%, TripAdvisor at 8.4%, Yelp with 6.6% and Others with 8.6%.

Source: Review Trackers

The Typical Review Word Count Has Actually Become 65% Shorter Since 2010

Presently reviews are much shorter, simpler, and more straight to the point. The word count of a review in 2019 is typical to that of tweet on twitter.

Source: Review Trackers

64 Percent Of Americans Agree That User-generated Content (consumer Reviews) Enhanced Their Shopping Experience In 2017

30% of customers who check out client reviews, concur that it increases their purchasing confidence.

Businesses use the reviews to improve their products or services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista