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The Majority Of Shoppers Aged 25 To 34 Gave Reviews
According to Statista, the more youthful generations are purportedly the more vocal ones.
Source: Statista
95% Of Unhappy Customers Will Go Back To A Company If A Business Manages To Resolve Problems Quickly And Efficiently
Consumers don't expect you to be perfect. When things go wrong, they do anticipate you to deal with things. If there's nothing else a business can do to resolve a concern, a simple coupon can say "We're sorry" in a more appealing way.
Source: SocialMediaToday
Reviews Are The Most Important Part Of The Purchase Choice For Over 90% Of United States Clients
24% of US shoppers consider reviews as 'extremely influential'.
To illustrate the significance of online reviews and scores, did you understand that 81% of consumers will pay more for an item with reviews and those exact same consumers are likewise willing to accept slower shipping times for such items.
Source: Turntonetworks
Reviews Are The 3rd Most Influential Ranking Aspect For Google's Local 3 Pack
Review signals (quantity, diversity, and so on) account for 15.44% of Google's algorithm for local ranking.
Only Google My Business signals, like distance and keywords account for 25.12%, and link signals at 16.53%, are more important than reviews as far as ranking factors go for the local 3 pack.
Source: Moz
70% Of Consumers Choose To Discover A Business Via Reviews And Posts, Rather Than Ads
Advertisements are all well and good, but it's worth trying a different approach as well. Reviews are without a doubt the best way to discover the truth about a product or service.
Source: Statuslabs
54% Of Americans Pay The Most Attention To The Average Star Ranking Of A Local Organization
The star ranking is the first thing customers see. Still, users focus on other aspects too, like the quantity, recency, length, and belief of reviews. Each of these alone influences more than a third of American customers.
Source: Statista
53% Of Consumers Expect Businesses To Respond Within A Week To Negative Reviews
Online review statistics clarify that 63% of consumer reviews stay without a response. That's regrettable, because those businesses are losing clients that way.
Source: Review Trackers
74 Percent Of Regional Companies Have At A Minimum, 1 Google Review
A single review is far from adequate to improve your site's SERP ranking.
Taking a look at online scores data, we learnt that a company needs to have approximately 40 reviews before customers "Award" it with a star.
Source: Brightlocal
49 Percent Of Consumers Consider The Number Of Online Reviews As An Important Consideration Of Their Buying Decision
Consumers value not just the quality or nature of the reviews, however they consider their quantity and recency as well.
The share of customers, who take note of the number of reviews is presently at 46%.
Source: Brightlocal
91% Of Millennials Have Confidence In Online Reviews As Much As Friends And Family
Online review stats put clients' reviews as the most credible source of suggestions. Online reviews normally bring the same weight as advice from family and friends.
Source: Brightlocal
88% Of Executives Consider Reputation Risk As A Top Business Problem
Reputation management stats suggest a business's reputation doesn't impact just the customers. Potential employees likewise look at rankings and take a look at reviews.
Source: Deloitte