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95% Of Unhappy Consumers Will Go Back To A Company If A Company Makes An Effort To Fix Issues Quickly And Effectively
Consumers don't expect you to be perfect. When things go wrong, they do anticipate you to take care of things. If there's absolutely nothing else a business can do to deal with a concern, a simple coupon can say "We are sorry" in a more enticing way.
Source: SocialMediaToday
Over Half Of People Aged 25 To 34 Posted Reviews
According to Statista, the more youthful generations are obviously the more opinionated ones.
Source: Statista
If They Were Asked, 77% Of Clients Would Undoubtedly Leave A Review
More than a 35% would do it to inform others about their customer experience and 24% would rather direct their review to the company itself.
Over a 26% would be willing to submit a review to assist other individuals with their choice making process.
Source: Podium
Google Represents 57.5% Of All Reviews Throughout The World
Google is in the lead here, followed by Facebook as a far-off second.
Here's the online reviews circulation rankings:
Google with 57.5%, Facebook at 19%, TripAdvisor with 8.4%, Yelp at 6.6% and Others with 8.6%.
Source: Review Trackers
Online Product Reviews About An Item Can Amplify Its Conversion Rate By More Than 270%
User review stats reveal the purchase likelihood for an item with five reviews is 270 percent higher than the exact same item without reviews.
Source: Spiegel Research Center
89% Of Customers Read A Businesses Replies To Reviews
Not only do most shoppers check out the review replies, 30% of them hold them in high regard. Almost 96% read the feedback to their own reviews.
Source: Brightlocal
Just 44 Percent Of Local Businesses Have Claimed Their Google My Business Listing
That's 56 percent of your competitors that aren't benefiting from their listing.
While business listings on the significant review platforms are complimentary, a remarkably low number of companies really use them.
Although we now know why client reviews are so powerful, the majority of businesses apparently do not.
Source: LsaInsider
Negative Reviews Can Increase Conversion By As Much As 85%
It sounds crazy, however negative reviews can be a positive factor for users to spend more time on your website. According to online review data, people devote more than 5 times as long on a website when they read negative reviews.
When there are a mix of negatives and positives, more than two-thirds of users trust reviews more. An overwhelming 95% suspect censorship or fabricated reviews if there aren't any negative ones.
Source: Reevoo
86 Percent Of Customers Would Consider Composing A Review For A Business
Your customers are your most important resource, and it's not just because of the money they spend at your business. They will be ready to share it if you offer them an excellent experience.
Source: Brightlocal
Only 6 Percent Of Customers Do Not Trust Client Reviews At All
According to client review stats, a whopping 19 percent of consumers constantly trust online reviews and never ever a make a purchase without checking out reviews.
Source: Statista
70 Percent Of Consumers Prefer To Find Out About A Business Through Short Articles And Reviews, Instead Of Ads
Ads are all well and good, however it deserves trying a different approach also. Reviews are without a doubt the best method to find the truth about a service or product.
Source: Statuslabs
73 Percent Of Customers Believe Customer Reviews Are More Crucial Than Star And Number Scores
Online review statistics make it clear people aren't pleased with ratings alone.
Written reviews make the statistics appear more authentic which is what the would-be customers are looking for. Practically a 3rd of customers say written reviews are the only function that makes them believe the websites' reviews are helpful and appropriate.
Source: Fan and Fuel