If It Has Unfavorable Reviews As Well, 52% Of Consumers Trust An Item More

We already touched upon the positive and negative reviews and their impact on customers. However, all products have their faults, if all of a products reviews are positive, it raises warnings that possibly the reviews are phony. Customers expect to see some negative reviews.

Source: Capterra

Online Product Reviews About An Item Can Raise Its Conversion Rate By More Than 270 Percent

User review statistics show the purchase likelihood for a product with five reviews is 270% higher than the same item without reviews.

Source: Spiegel Research Center

95% Of Unsatisfied Consumers Will Return To A Business If A Company Takes Care Of Issues Rapidly And Effectively

Consumers don't expect you to be perfect. They do expect you to deal with things when they go wrong. If there's absolutely nothing else a business can do to solve an issue, a simple coupon can say "We are sorry" in a more enticing way.

Source: SocialMediaToday

91% Of Millennials Trust In Online Reviews As Much As Friends And Family

Online review statistics position clients' reviews as the most trustworthy source of recommendations. Online reviews usually carry the same weight as guidance from friends and family.

Source: Brightlocal

89% Of Clients Want To Read Reviews On Their Mobile Phones

Be it via an app or a mobile internet browser, people today prefer to read reviews on their phones.

Source: Statista

The Average Review Word Count Has Become 65% Much Shorter Since 2010

These days reviews are shorter, simpler, and more straight to the point. The word count of a review in 2019 is equivalent to that of tweet on twitter.

Source: Review Trackers

88% Of Executives Regard Reputation Risk As A Leading Business Concern

Reputation management stats show a business's reputation does not impact simply the consumers. Prospective team members likewise take a look at scores and take a look at reviews.

Source: Deloitte

One-half Of All Millennial's "Always" Read Online Reviews For Companies

More youthful people understand the worth of being informed. User-generated material has an indisputable influence on consumers.

If businesses think of the power of client reviews over millennials, they will understand what they've been losing out on. Older people are different though, only 6% of individuals aged 55 or older read reviews.

Source: Brightlocal

Only 6% Of Consumers Don't Trust Client Reviews At All

According to customer review stats, a massive 19% of customers constantly rely on online reviews and never ever a make a purchase without reading reviews.

Source: Statista

Many Local Businesses Have Approximately 39 Google Reviews

Individuals like to share their experience after they have gone to a supplier. Online review trends reveal people prefer to comment if they had a favorable experience, instead of a mediocre or negative one.

Source: Brightlocal

77% Of Consumers Would Undoubtedly Give A Review If They Were Asked

More than a 35% would do it to educate others about their customer experience and 24% would likely direct their review to the company itself.

Over a 26% would be willing to leave a review to assist other individuals with their choice making process.

Source: Podium

95% Of Travelers Check Out Online Reviews Prior To Booking Travel Services

Leisure and business tourists alike read reviews to form an opinion. Business travelers check out an average of 5 reviews vs. 6-7 for leisure tourists.

Source: Trust You

86% Of Consumers Would Consider Writing A Review For A Business

Your customers are your most valuable resource, and it's not just because of the money they invest at your business. They will be prepared to share it if you offer them a great experience.

Source: Brightlocal

If It Has Less Than A 4 Star Rating, More Than Half Of Consumers Won't Use A Business

This stat is one of numerous that highlight the significance of online ratings. Now that news of consumer complete satisfaction travels this quick, keeping your customers happy is more important than ever.

57 percent of consumers have actually searched for business with more than 4 stars in 2018, which is up from 48 percent in 2017.

11% looked only for businesses with an ideal five star score.

Source: Brightlocal

Clients Could Spend 31% More With A Business That Has Fantastic Reviews

Focus on this fact. The more detailed other users describe your services or product, the more cash you can charge and consumer review statistics show us precisely how much more.

Source: Martech Zone

54% Of Americans Pay The Most Attention To The Average Star Ranking Of A Local Business

The star rating is the first thing consumers see. Still, users pay attention to other elements as well, like the amount, recency, length, and belief of reviews. Each of these alone influences more than a 3rd of American consumers.

Source: Statista