15% Of Clients Do Not Trust Businesses Without Any Online Reviews

No trust suggests no interactions. 15% of prospective clients won't even think about working with a business they can't discover viewpoints about.

Source: Statuslabs

90% Of Buyers Need Less Than 10 Reviews To Form An Opinion About A Business

You know what people state about very first impressions?

Users get their first impression of your businesses through reviews. Normally through less than 10 of them.

If you don't have reviews on your site, consider asking your visitors to compose one.

Source: Martech Zone

88% Of Executives Consider Reputation Risk As A Leading Business Issue

Reputation management statistics suggest a business's reputation does not affect simply the clients. Potential employees also take a look at scores and read reviews.

Source: Deloitte

Facebook Reviews Affect More Than 50 Percent Of Consumers' Buying Decisions

Facebook is presently the most popular social network which can also affect our buying decisions.

According to social media reviews stats, Facebook affects over half of users' purchase decisions.

If it has positive reviews, Facebook reviews stats expose that 4 out of 5 users are more likely to trust a local business.

Source: RevLocal

53% Of Americans Consider Product Reviews And Rankings As The Most Important Part Of Online Shopping.

Today's shoppers are smart and desire the very best bang for their buck. It's not surprising that that they consider checking out reviews as a big part of the purchasing decision.

Source: Statista

More Than Half Of Customers Will Not Utilize An Organisation If It Has Less Than A 4 Star Rating

This stat is among lots of that highlight the importance of online ratings. Now that news of customer fulfillment travels this fast, keeping your customers pleased is more important than ever.

57 percent of consumers have searched for business with more than 4 stars in 2018, which is up from 48 percent in 2017.

11% looked only for organizations with a perfect five star score.

Source: Brightlocal

The Majority Of Local Businesses Have Approximately 39 Google Reviews

People like to share their experience after they've gone to a vendor. Online review trends reveal individuals prefer to comment if they had a favorable experience, instead of a average or negative one.

Source: Brightlocal

73 Percent Of Customers Think Written Reviews Are More Important Than Star And Number Scores

Online review data make it clear individuals aren't pleased with scores alone.

Written reviews make the stats appear more genuine which is what the would-be consumers are looking for. Almost a third of consumers say written reviews are the only feature that makes them believe the websites' reviews are relevant and beneficial.

Source: Fan and Fuel

77% Of Buyers Do Not Trust Reviews That Are Older Than Three Months

Consumers don't care how good your service or product was in the past. Because they are fresh and relevant, is part of why online reviews matter.

Consumers understand businesses lose their touch all the time, which is why most of them regard older reviews unimportant.

It is for this reason that companies need to be constantly asking for reviews.

Source: Statuslabs

95% Of Dissatisfied Customers Will Go Back To A Business If A Company Deals With Issues Rapidly And Efficiently

Customers don't anticipate you to be perfect. They do anticipate you to resolve things when they go wrong. If there is absolutely nothing else a business can do to solve a concern, a simple coupon can say "We're sorry" in a more attractive way.

Source: SocialMediaToday

52% Of Customers Trust A Product More If It Has Unfavorable Reviews Also

We already discussed the positive and negative reviews and their effect on customers. Nevertheless, all products have their faults, it raises red flags that maybe the reviews are phony if all of a products reviews are positive. Customers expect to see some unfavorable reviews.

Source: Capterra