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61% Of Local Businesses Have An Average Ranking Of 4 To 5 Stars
Typically two-thirds of companies have excellent and exceptional scores. Only 5% of businesses have a rating listed below three stars.
Source: Brightlocal
77% Of Individuals Do Not Rely On Reviews That Are Older Than Three Months
Clients don't care how great your product or service was in the past. Because they are fresh and relevant, is part of why online reviews matter.
Customers understand businesses lose their touch all the time, which is why most of them regard older reviews unimportant.
It is for this reason that businesses ought to be continuously asking for reviews.
Source: Statuslabs
89% Of Consumers Browse A Businesses Replies To Reviews
Not only do many customers check out the review replies, 30% of them highly value them. Nearly 96% read the responses to their own reviews.
Source: Brightlocal
95% Of Travelers Read Online Reviews Prior To Reserving Travel Services
Leisure and business travelers alike read reviews to form a viewpoint. Business tourists check out an average of 5 reviews vs. 6-7 for leisure tourists. 59percent of all tourists report that they read reviews 'constantly' or 'really frequently'.
Source: Trust You
American Buyers Regard "Product Performance" To Be The Most Useful Detail In Product Reviews
They focus on different elements of the shopping experience when people read reviews. However according to online review statistics, 60% of them are most thinking about the item's performance.
Customer satisfaction, product quality and quality with time are the next few considerations for more than 50% of USA customers.
Source: Statista
30% Of Consumers Feel Favorable To A Business Which Responds To Online Reviews
Communicating with your customers builds their trust. Even something like responding to their remarks and reviews can make them feel valued.
As you might anticipate, customers who feel this way are happy to spend more cash with a business.
Source: Statuslabs
Software Application Reviews Influence Over 98% Of All Buyers
18% of software buyers consider reviews to be an important factor in the purchase procedure. Software reviews have no effect whatsoever on just 2 percent of consumers. Two thirds of them read more than six reviews to make up their mind and 14 percent of them read more than 20 reviews.
Source: Capterra
If They Were Asked, 77% Of Consumers Would Likely Post A Review
More than a 35% would post a review to advise others about their client encounter and 24% would definitely direct their review to the business itself.
Over a 26% would want to leave a review to help other people with their choice making process.
Source: Podium
Clients Could Spend 31% More With A Business That Has Excellent Reviews
Focus on this statistic. The more detailed other users explain your product and services, the more money you can charge and customer review stats reveal to us exactly how much more.
Source: Martech Zone
83 Percent Of Customers Don't Rely On Advertising
The standard channels to reach customers aren't as influential as they utilized to be. The majority of users who no longer trust ads select to take note of consumers' suggestions online.
Source: Statuslabs
The Majority Of Customers Aged 25-34 Posted Reviews
According to Statista, the more youthful generations are clearly the more opinionated ones.
Source: Statista
91% Of Companies Think The Business's Star Rating Can Determine Whether They Win Or Lose A Potential Employee
The 86% of companies question the integrity of online reviews. However, they recognize the enormous impact user ratings have on their business. Unfavorable customer or staff member reviews can affect 90% of job seekers.
Source: Career Arc