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61 Percent Of Regional Businesses Have A Typical Rating Of 4 Or 5 Stars
Generally 2 out of 3 businesses have great and exceptional ratings. Only 5% of companies have a ranking listed below 3 stars.
Source: Brightlocal
98 Percent Of Yelp's Visitors Purchased From A Business They Discovered On The Website
Normally, 142 million customers visit Yelp on a monthly basis. This is as good a time as any if you haven't claimed your free Yelp business page.
Source: RevLocal
88% Of Americans Declared That Product Reviews Were The Most Influential Factor When Purchasing Home Electronics
Stats reveal that reviews were more successful than Television advertisements at 37%, social media at 23% and display advertisements at 49%.
Source: Statista
67% Of Customers Admit Reviews Are A "Very Important" Factor When Choosing A Solution Provider
Reviews have an enormous effect on their decision when customers have to select a service provider.
Source: DemandGenReport
53% Of Consumers Expect Companies To Answer Back Within A Week To Negative Reviews
Online review statistics reveal that 63% of consumer reviews go on without a reply. That's too bad, due to the fact that those companies are losing customers that way.
Source: Review Trackers
Most Best-selling Products Have A Typical Rating Of 4.2 To 4.7
You can't make everybody happy, which is why perfect 5 star ratings are suspicious. That's why it is unnatural to get perfect 5 star ratings.
According to consumer rating statistics, conversion rates start to decrease as scores rise above 4.7.
Source: Spiegel Research Center
Google Accounts For 57.5% Of All Reviews World Wide
Google is in the lead here, followed by Facebook as a remote second.
Here are the online reviews circulation rankings:
Google with 57.5%, Facebook at 19%, TripAdvisor with 8.4%, Yelp at 6.6% and Others at 8.6%.
Source: Review Trackers
74 Percent Of Local Businesses Have At Least One Google Review
One review is far from adequate to enhance your site's SERP ranking.
Taking a look at online ratings stats, we learnt that a company needs to have a minimum of 40 reviews before customers "Award" it with a star.
Source: Brightlocal
71% Of Millennials Search Customer Reviews Of Expert Services
More than half of all people in need of an expert service turn to online reviews.
According to online reviews stats, 59% used online reviews to select a medical professional or a legal representative.
Young people (age 18-35) are a lot more likely to work with an expert based on online reviews. Just 19% of millennials will think about working with a legal representative without any.
Source: Thomson Reuters
The Majority Of Consumers Aged 25-34 Gave Reviews
According to Statista, the younger generations are clearly the more opinionated ones.
Source: Statista
Online Reviews Affect 67.7% Of Customer Buying Decisions
More than two thirds of customers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.
Source: Moz
54% Of Americans Pay The Most Attention To The Typical Star Score Of A Local Business
The star rating is the first thing customers see. Still, users take note of other aspects also, like the amount, recency, length, and sentiment of reviews. Each of these alone influences more than a third of American consumers.
Source: Statista