Just 44% Of Local Companies Have Claimed Their Google My Business Listing

That's 56% of your competition that aren't making the most of their listing.

While business listings on the significant review platforms are totally free, a surprisingly low number of businesses actually use them.

Although we now know why consumer reviews are so powerful, most businesses obviously do not.

Source: LsaInsider

86 Percent Of Consumers Would Think About Composing A Review For A Business

Your consumers are your most important resource, and it's not only because of the cash they invest at your business. If you provide an excellent experience, they will want to share it.

Source: Brightlocal

64 Percent Of Americans Concur That User-generated Content (consumer Reviews) Enhanced Their Shopping Experience In 2017

30% of customers who check out consumer reviews, agree that it increases their purchasing confidence.

Companies use the reviews to improve their products or services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

When Buying Home Electronics, 88% Of Americans Claimed That Product Reviews Were The Most Prominent Factor

Stats reveal that reviews were more effective than TV ads at 37%, social media at 23% and display advertisements at 49%.

Source: Statista

If A Business Manages To Resolve Issues Quickly And Efficiently, 95% Of Unhappy Customers Will Go Back To A Company

Consumers do not expect you to be perfect. They do expect you to remedy things when they go wrong. If there is nothing else a company can do to resolve a concern, a simple coupon can say "We're sorry" in a more enticing way.

Source: SocialMediaToday

61% Of Local Businesses Have An Average Score Of 4 Or 5 Stars

Typically two thirds of businesses have exceptional and awesome scores. Just 5% of businesses have a ranking listed below three stars.

Source: Brightlocal

Almost All Customers, Who Utilize Online Reviews, Read Them Early In The Purchasing Process

Let's say you want to purchase a brand-new automobile and there are several models which fit your requirements. How do you select the very best one for you? Well, you read online reviews.

With the help of other people, you quickly select one that works for you. That's how favorable reviews convert consumers into clients.

Source: Consumer Affairs

The Majority Of Shoppers Aged 25-34 Wrote Reviews

According to Statista, the more youthful generations are plainly the more opinionated ones.

Source: Statista

American Shoppers Regard "Product Performance" To Be The Most Valuable Info In Product Reviews

They focus on different elements of the shopping experience when individuals read reviews. But according to online review statistics, 60% of them are most thinking about the item's performance.

Customer satisfaction, product quality and quality with time are the next couple of considerations for more than 50% of American customers.

Source: Statista

Online Reviews Impact 67.7% Of Customer Purchasing Decisions

More than 2 thirds of consumers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.

Source: Moz

A Lot Of Popular Products Have A Typical Score Of 4.2 To 4.7

You can't make everyone pleased, which is why perfect 5 star ratings are suspicious. Somebody always has a little bit of a gripe. That's why it is unnatural to get perfect 5 star rankings. Often a lower ranking in fact helps your overall rating.

According to customer rating statistics, conversion rates begin to decrease as ratings rise above 4.7.

Source: Spiegel Research Center

72 Percent Of Clients Won't Take Action Unless They Check Out Some Reviews

Irrespective of how tempting your marketing is, you still need customer reviews. There's no skirting around it. Clients are still ready to hear you out, but they trust other people more.

Source: My Testimonial Engine

91% Of Companies Think The Business's Star Rating Can Determine Whether They Win Or Lose A Potential Team Member

The 86% of companies question the integrity of online reviews. Nevertheless, they recognize the enormous impact user ratings have on their business. Undesirable consumer or employee reviews can affect 90% of job seekers.

Source: Career Arc

If It Has Unfavorable Reviews As Well, 52% Of Customers Trust A Product More

We already discussed the negative and positive reviews and their effect on consumers. Nevertheless, all products have their faults, if all of a products reviews are positive, it raises red flags that perhaps the reviews are phony. Customers expect to see some unfavorable reviews.

Source: Capterra

89% Of Buyers Prefer To Read Reviews Using Their Mobile Devices

Be it via an app or a mobile internet browser, most people choose to read reviews on their mobile phones.

Source: Statista

Over Half Of Customers Won't Use An Organisation If It Has Less Than A 4 Star Ranking

This stat is among numerous that illustrate the significance of online scores. Now that news of customer complete satisfaction travels this quick, keeping your clients pleased is more vital than ever.

57% of customers have looked for companies with more than 4 stars in 2018, which is up from 48 percent in 2017.

Moreover, 11% looked just for companies with a best five star rating.

Source: Brightlocal

If They Were Asked, 77% Of Clients Would Definitely Leave A Review

More than a 35% would post a review to advise others about their client encounter and 24% would likely direct their review to the business itself.

Over a 26% would be willing to submit a review to help other people with their choice making process.

Source: Podium