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91% Of Millennials Trust Online Reviews As Much As Family And Friends
Online review statistics place customers' reviews as the most reliable source of recommendations. Online reviews typically bring the same weight as guidance from family and friends.
Source: Brightlocal
91% Of Companies Believe The Business's Star Rating Can Determine Whether They Win Or Lose A Possible Employee
The 86% of companies question the integrity of online reviews. However, they understand the massive effect user scores have on their business. Unfavorable client or employee reviews can affect 90% of job seekers.
Source: Career Arc
Majority Of Consumers Won't Utilize An Organisation If It Has Less Than A 4 Star Ranking
This stat is one of many that highlight the value of online rankings. Now that news of customer fulfillment travels this quick, keeping your consumers delighted is more crucial than ever.
57 percent of customers have looked for companies with more than 4 stars in 2018, which is up from 48 percent in 2017.
Furthermore, 11% looked only for organizations with an ideal five star ranking.
Source: Brightlocal
Software Application Reviews Influence Over 98 Percent Of All Purchasers
18 percent of software purchasers consider reviews to be an essential factor in the purchase process. Software application reviews have no effect whatsoever on just 2 percent of consumers. Two thirds of them read more than 6 reviews to decide and 14% of them read more than 20 reviews.
Source: Capterra
Reviews Are The Most Important Part Of The Purchase Choice For Over 90% Of US Consumers
24% of US buyers consider reviews as 'very influential'.
To show the importance of online reviews and ratings, did you know that 81 percent of consumers will pay more for a product with reviews and those very same clients are also going to accept slower shipping times for such items.
Source: Turntonetworks
30% Of Customers Feel Comfortable With A Business Which Reacts To Online Reviews
Communicating with your consumers establishes trust. Even something like responding to their remarks and reviews can make them feel appreciated.
As you might anticipate, clients who feel this way are ready to spend more cash with a company.
Source: Statuslabs
71% Of Millennials Search Customer Reviews Of Expert Services
Majority of all individuals in need of an expert service turn to online reviews.
According to online reviews statistics, 59% used online reviews to pick an attorney or a doctor.
Younger people (age 18-35) are a lot more inclined to work with an expert based on online reviews. Only 19% of millennials will consider employing a legal representative without any.
Source: Thomson Reuters
77% Of Customers Don't Rely On Reviews That Are Older Than 3 Months
Clients don't care how good your service or product was in the past. Part of why online reviews matter is because they are relevant and fresh.
Customers know businesses lose their touch all the time, which is why most of them find older reviews irrelevant.
It is for this reason that companies need to be constantly requesting reviews.
Source: Statuslabs
53% Of Customers Expect Businesses To Answer Back Within A Week To Negative Reviews
Online review statistics prove that 63% of customer reviews remain without a response. That's too bad, since those companies are losing clients that way.
Source: Review Trackers
Clients Might Spend 31% More With A Business That Has Fantastic Reviews
Focus on this statistic. The more detailed other users explain your product and services, the more money you can charge and consumer review statistics reveal to us precisely just how much more.
Source: Martech Zone
Most Local Companies Have Approximately 39 Google Reviews
People like to share their experience after they've gone to a supplier. Online review trends show individuals choose to comment if they had a positive experience, instead of a negative or average one.
Source: Brightlocal
Just 6 Percent Of Customers Don't Trust Consumer Reviews At All
According to consumer review stats, a tremendous 19 percent of consumers always trust online reviews and never a make a purchase without checking out reviews.
Source: Statista
Half Of All Millennial's "Constantly" Read Online Reviews For Businesses
More youthful people know the value of being informed. User-generated content has an unassailable effect on consumers.
They will understand what they've been missing out on if businesses stop to consider the power of consumer reviews over millennials. Older people are various though, just 6% of people aged 55 or older read reviews.
Source: Brightlocal