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95% Of Dissatisfied Customers Will Return To A Business If A Company Makes An Effort To Solve Problems Quickly And Effectively
Clients do not anticipate you to be perfect. They do anticipate you to remedy things when they go wrong. If there is absolutely nothing else a business can do to solve a concern, a simple coupon can say "We are sorry" in a more enticing way.
Source: SocialMediaToday
70 Percent Of Consumers Need To Read At Least 4 Reviews Before They Can Rely On A Business
Four reviews may be too few. Many people check out many more reviews to get a clear view of how business is in fact doing. Do not depend on that figure alone.
Source: Brightlocal
90 Percent Of Users Need Less Than 10 Reviews To Form An Opinion About A Business
You understand what people say about first impressions, right?
Users get their first impression of your businesses through reviews. Normally through less than 10 of them.
Consider asking your visitors to write one if you do not have reviews on your website.
Source: Martech Zone
Unfavorable Reviews Can Boost Conversion By As Much As 85%
It sounds insane, however negative reviews can be a positive factor for users to devote more time on your website. According to online review data, people spend more than 5 times as long on a site when they read negative reviews.
When there are a mix of negatives and positives, more than two thirds of users trust reviews more. A frustrating 95 percent suspect censorship or faked reviews if there aren't any unfavorable ones.
Source: Reevoo
61% Of Regional Businesses Have A Typical Ranking Of 4 To 5 Stars
Overall two thirds of businesses have great and exceptional rankings. Only 5% of businesses have a score below three stars.
Source: Brightlocal
Just 6 Percent Of Consumers Don't Rely On Consumer Reviews At All
According to consumer review data, a whopping 19 percent of consumers always trust online reviews and never a buy without reading reviews initially.
Source: Statista
Only 44% Of Local Businesses Have Actually Accepted Their Google My Business Listing
That's 56% of your competitors that aren't benefiting from their listing.
While business listings on the major review platforms are free, a remarkably low number of businesses really utilize them.
Although we now know why consumer reviews are so powerful, a lot of businesses obviously don't.
Source: LsaInsider
A Single Business Review Can Raise Its Conversions By 10%
Online review statistics reveal user-generated material can do wonders in terms of conversions.
A single review can have a huge effect on your business.
A hundred reviews can increase your conversion rates by as much as 37%. Two hundred can provide an astonishing 44 percent increase.
Source: RevLocal
95 Percent Of Travelers Check Out Online Reviews Prior To Scheduling Travel Services
Leisure and business travelers alike read reviews to form an opinion. Business travelers check out approximately 5 reviews vs. 6-7 for leisure tourists. 59percent of all travelers report that they read reviews 'always' or 'extremely often'.
Source: Trust You
USA Shoppers Regard "Product Performance" To Be The Most Helpful Detail In Product Reviews
When individuals read reviews, they focus on various aspects of the shopping experience. However according to online review stats, 60% of them are most interested in the item's performance.
Client satisfaction, product quality and quality with time are the next couple of considerations for more than 50% of American clients.
Source: Statista
Most Local Companies Have Approximately 39 Google Reviews
People like to share their experience after they've gone to a vendor. Online review trends reveal people choose to comment if they had a favorable experience, instead of a negative or average one.
Source: Brightlocal