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88% Of Executives View Reputation Risk As A Leading Business Concern
Reputation management statistics suggest a business's reputation doesn't affect just the customers. Prospective team members also take a look at rankings and take a look at reviews.
Source: Deloitte
77% Of Clients Would Undoubtedly Submit A Review If They Were Asked
More than a 35% would do it to inform others about their client encounter and 24% would rather direct their review to the business itself.
Over a 26% would want to give a review to assist other individuals with their decision making process.
Source: Podium
Many Best Selling Products Have A Typical Rating Of 4.2 To 4.7
You can't make everyone delighted, which is why perfect 5 star ratings are suspicious. Somebody always has a little a gripe. That's why it is abnormal to get perfect 5 star rankings. Sometimes a lower score in fact helps your overall score.
According to consumer rating statistics, conversion rates begin to decrease as ratings rise above 4.7.
Source: Spiegel Research Center
Favorable Reviews Encourage 68 Percent Of Consumers To Use A Local Business
Considering that the huge bulk of customers read reviews, you would want yours to be inviting to new customers, right? Keep them short, positive and sweet.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
67% Of Customers Claim That Reviews Are A "Extremely Important" Factor When Choosing A Solution Provider
Reviews have an enormous effect on their decision when consumers have to pick a service provider.
Source: DemandGenReport
Consumer Reviews On Items Are Trusted Almost 12 Times More Than The Makers' Descriptions
Word-of-mouth reviews are miles ahead of the manufacturers' description. Individuals trust other peoples viewpoints before they ever trust what the producer states. The reason, manufacturers' descriptions are generally advertisements.
Source: Martech Zone
Facebook Reviews Affect More Than 50% Of Consumers' Purchasing Decisions
Facebook is presently the most popular social network which can likewise influence our purchasing preferences.
According to social media reviews stats, Facebook impacts over half of users' purchase choices.
Facebook reviews stats reveal that 4 out of five users are more likely to trust a local business if it has favorable reviews.
Source: RevLocal
53% Of Customers Expect Businesses To Reply Within A Week To Negative Reviews
Online review stats show that 63% of customer reviews stay without a reaction. That's regrettable, due to the fact that those companies are losing clients that way.
Source: Review Trackers
The Majority Of Clients Aged 25-34 Posted Reviews
According to Statista, the more youthful generations are apparently the more vocal ones.
Source: Statista
49% Of Consumers Consider The Quantity Of Online Reviews As An Essential Factor In Their Buying Decision
Consumers value not only the quality or nature of the reviews, however they consider their quantity and recency also.
The share of consumers, who focus on the number of reviews is currently at 46 percent.
Source: Brightlocal
82% Of Customers Visit Review Websites Since They Wish To Purchase A Service Or An Item And Wish To Get The Truth About Business Products And Services.
Review websites are places that customers go to get the truth about a business, services or product . Users come because they have already formed a purchase decision. The bulk of them (89 percent) purchase within a week of their visit. And 29 percent do so in 24 hours.
Source: RevLocal
Unfavorable Reviews Can Boost Conversion By Up To 85%
It sounds insane, but negative reviews can be a positive driver for users to spend more time on your site. According to online review statistics, individuals devote more than 5 times as long on a site when they check out negative reviews.
When there are a mix of positives and negatives, more than two thirds of users trust reviews more. If there aren't any unfavorable ones, an overwhelming 95 percent suspect censorship or fabricated reviews.
Source: Reevoo