If A Business Deals With Issues Rapidly And Effectively, 95% Of Dissatisfied Customers Will Go Back To A Business

Consumers do not expect you to be perfect. They do expect you to fix things when they go wrong. If there's nothing else a business can do to resolve a problem, a simple coupon can say "We're sorry" in a more appealing way.

Source: SocialMediaToday

Reviews Are The Third Most Influential Ranking Factor For Google's Local 3 Pack

Review signals (quantity, variety, etc.) account for 15.44% of Google's algorithm for local ranking.

Just Google My Business signals, like proximity and keywords represent 25.12%, and link signals at 16.53%, are more vital than reviews as far as ranking factors go for the local 3 pack.

Source: Moz

74% Of Regional Businesses Have At Least One Google Review

One review is far from enough to improve your site's SERP ranking.

Taking a look at online scores data, we found out that a company requires to have at least 40 reviews before buyers "Award" it with a star.

Source: Brightlocal

86% Of Customers Would Think About Writing A Review For A Business

Your consumers are your most valuable resource, and it's not just because of the cash they spend at your business. They will be ready to share it if you offer them a great experience.

Source: Brightlocal

54% Of Americans Pay The Most Attention To The Average Star Rating Of A Local Organization

The star score is the first thing customers see. Still, users pay attention to other aspects as well, like the quantity, recency, length, and belief of reviews. Each of these alone influences more than a 3rd of American customers.

Source: Statista

82 Percent Of Customers Visit Review Sites Since They Want To Acquire A Product Or A Service And Wish To Get The Facts About The Businesses Products And Services.

Review sites are locations that people go to get the truth about a business, service or product . Due to the fact that they have actually currently formed a purchase decision, users come. The bulk of them (89 percent) buy within a week of their visit. And 29 percent do so in 24 hours.

Source: RevLocal

73% Of Customers Think Client Reviews Are More Vital Than Star And Number Scores

Online review statistics make it clear people aren't satisfied with scores alone.

Consumer reviews make the statistics appear more authentic which is what the potential customers are looking for. Nearly a 3rd of consumers say written reviews are the only function that makes them believe the sites' reviews are useful and appropriate.

Source: Fan and Fuel

64% Of Americans Agree That User-generated Content (customer Reviews) Improved Their Shopping Experience In 2017

30 percent of consumers who read client reviews, agree that it increases their purchasing confidence.

Businesses utilize the reviews to enhance their services and products.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

Almost All Customers, Who Utilize Online Reviews, Read Them Early On In The Purchasing Process

Let's say you want to buy a brand-new car and there are several models which fit your criteria. How do you choose the best one for you? Well, you read online reviews.

With the help of other customers, you manage to choose one that works for you. That's how favorable reviews convert customers into customers.

Source: Consumer Affairs

Fifty Percent Of All Of The Millennial's "Constantly" Check Out Online Reviews For Businesses

Younger people know the worth of being informed. User-generated content has an indisputable effect on consumers.

If businesses think of the power of consumer reviews over millennials, they will understand what they've been missing out on. Older individuals are different though, only 6% of people aged 55 or older read reviews.

Source: Brightlocal

Just 44 Percent Of Local Companies Have Actually Accepted Their Google My Business Listing

That's 56% of your competition that aren't making the most of their listing.

While business listings on the significant review platforms are totally free, a remarkably low number of companies really use them.

Although we now know why customer reviews are so powerful, the majority of businesses apparently don't.

Source: LsaInsider

30% Of Consumers Feel Comfortable With A Company Which Reacts To Online Reviews

Keeping in touch with your customers builds their trust. Even something as simple as reacting to their reviews and comments can make them feel appreciated.

As you may expect, customers who feel this way are going to invest more cash with a business.

Source: Statuslabs

67% Of Consumers Say Reviews Are A "Extremely Crucial" Factor When Selecting A Solution Provider

Reviews have a massive effect on their decision when clients have to pick a solution provider.

Source: DemandGenReport