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53% Of Customers Expect Businesses To Reply Within A Week To Unfavorable Reviews
Online review statistics prove that 63% of consumer reviews stay without a response. That's regrettable, since those businesses are losing consumers that way.
Source: Review Trackers
Online Reviews Affect 67.7% Of Customer Purchasing Decisions
More than two thirds of consumers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.
Source: Moz
If It Has Negative Reviews As Well, 52% Of Consumers Trust A Product More
We already touched upon the negative and positive reviews and their impact on customers. Nevertheless, all products have their faults, it raises red flags that possibly the reviews are phony if all of a products reviews are positive. Customers expect to see some unfavorable reviews.
Source: Capterra
Online Item Reviews About A Product Can Increase Its Conversion Rate By More Than 270 Percent
User review statistics show the purchase probability for a product with 5 reviews is 270 percent higher than the exact same product without reviews.
Source: Spiegel Research Center
Reviews Shared On Twitter Can Grow Online Sales By 6.46 Percent
Online review data reveal that reviews shared on Twitter, do more to boost sales than those on any other social media platform.
Source: Yotpo
60 Percent Of Customers Seek Advice From Blog And Social Media Network Reviews On Their Cell Phones Before Shopping
In-store purchasing is influenced substantially by blogs and reviews on social networks. With males being two times as likely to be affected than ladies.
Reviews and rating statistics show individuals value the opinion of peers more than any other content.
Source: Collective Bias
15 Percent Of Customers Don't Trust Businesses With No Online Reviews
No trust suggests no interactions. 15 percent of prospective clients won't even think about working with a business they can't find opinions about.
Source: Statuslabs
88% Of Americans Reported That Product Reviews Were The Most Prominent Factor When Buying Home Electronic Devices
Statistics reveal that reviews were more beneficial than TV advertisements at 37%, social media at 23% and display advertisements at 49%.
Source: Statista
98 Percent Of Yelp's Visitors Bought From A Business They Discovered On The Site
Usually, 142 million customers visit Yelp each month. If you haven't declared your complimentary Yelp business page, this is as great a time as any.
Source: RevLocal
67% Of Customers Admit Reviews Are A "Very Crucial" Factor When Picking A Service Provider
When clients have to choose a solution provider, reviews have a massive impact on their decision.
Source: DemandGenReport
72 Percent Of Clients Will Not Take Action Unless They Check Out Some Reviews
No matter how alluring your marketing is, you still require consumer reviews. There is no skirting around it. Clients are still ready to hear you out, however they rely on other people more.
Source: My Testimonial Engine
88% Of Executives Regard Reputation Risk As A Leading Business Concern
Reputation management stats indicate a company's reputation does not affect simply the consumers. Prospective team members also take a look at scores and read reviews.
Source: Deloitte
63.6% Of Consumers Visit Google To Look For Reviews Of A Business
Considering the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and third, leaving Facebook (23%) behind.
These online review stats show the basic popularity of a site can just go so far when it comes to trust.
Source: Review Trackers