73 Percent Of Customers Believe Consumer Reviews Are More Vital Than Star And Number Ratings

Online review statistics make it clear people aren't pleased with ratings alone.

Client reviews make the stats appear more authentic which is what the would-be customers are searching for. Nearly a third of consumers state composed reviews are the only feature that makes them believe the websites' reviews are beneficial and pertinent.

Source: Fan and Fuel

61 Percent Of Regional Businesses Have An Average Rating Of 4 To 5 Stars

Typically two thirds of companies have excellent and awesome scores. Just 5% of companies have a score below three stars.

Source: Brightlocal

72 Percent Of Clients Won't Take Action Unless They Check Out Some Reviews

No matter how tempting your marketing is, you still need customer reviews. There is no skirting around it. Clients are still happy to hear you out, but they rely on other individuals more.

Source: My Testimonial Engine

95% Of Disappointed Customers Will Go Back To A Company If A Company Makes An Effort To Resolve Problems Quickly And Effectively

Clients do not expect you to be perfect. When things go wrong, they do anticipate you to take care of things. If there is nothing else a business can do to deal with an issue, a simple coupon can say "We're sorry" in a more attractive way.

Source: SocialMediaToday

More Than Half Of Customers Aged 25-34 Gave Reviews

According to Statista, the more youthful generations are obviously the more opinionated ones.

Source: Statista

The Average Review Length Has Actually Gotten 65% Much Shorter Since 2010

Recently reviews are much shorter, simpler, and more straight to the point. The length of a review in 2019 is proportionate to that of a twitter tweet.

Source: Review Trackers

Only 6 Percent Of Customers Don't Rely On Client Reviews At All

According to client review data, a massive 19% of consumers constantly rely on online reviews and never ever a purchase without reading reviews first.

Source: Statista

Google Accounts For 57.5 Percent Of All Reviews World Wide

Google is the clear winner as far as distribution goes, however they are not the only ones in the game.

Here's the online reviews distribution rankings:

Google with 57.5%, Facebook at 19%, TripAdvisor with 8.4%, Yelp at 6.6% and Others with 8.6%.

Source: Review Trackers

Software Reviews Influence Over 98% Of All Buyers

18% of software application buyers consider reviews to be an important factor in the purchase process. Software reviews have no impact whatsoever on just 2% of customers. Two-thirds of them read more than 6 reviews to make up their mind and 14% of them read more than 20 reviews.

Source: Capterra

If They Were Asked, 77% Of Clients Would Undoubtedly Give A Review

More than a 35% would submit a review to notify others about their client experience and 24% would most likely direct their review to the business itself.

Over a 26% would be willing to submit a review to help other people with their decision making process.

Source: Podium

Positive Reviews Encourage 68 Percent Of Customers To Choose A Local Business

Considering that the huge bulk of customers check out reviews, you'd want yours to be appealing to new customers? Keep them short, positive and sweet.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

91 Percent Of Millennials Trust In Online Reviews As Much As Family And Friends

Online review statistics place customers' reviews as the most credible source of recommendations. Online reviews generally bring the same weight as guidance from friends and family.

Source: Brightlocal

Customer Reviews On Products Are Relied On Practically 12 Times More Than The Makers' Descriptions

Word-of-mouth reviews are miles ahead of the manufacturers' description. People trust other peoples viewpoints before they ever trust what the maker states. The reason, producers' descriptions are basically advertisements.

Source: Martech Zone

54% Of Americans Pay The Most Attention To The Average Star Ranking Of A Local Business

The star score is the first thing customers see. Still, users focus on other elements also, like the quantity, recency, length, and sentiment of reviews. Each of these alone affects more than a 3rd of American consumers.

Source: Statista

86% Of Customers Would Consider Writing A Review For A Business

Your customers are your most valuable resource, and it's not just because of the cash they spend at your business. If you give them an excellent experience, they will want to share it.

Source: Brightlocal

15% Of Consumers Do Not Trust Businesses Without Having Online Reviews

No trust indicates no interactions. 15% of prospective customers will not even think about working with a business they can't find opinions about.

Source: Statuslabs

82% Of Consumers Check Out Review Sites Since They Want To Acquire A Service Or An Item And Wish To Get The Facts About Business Services And Products.

Review websites are locations that customers go to get the facts about a product, business or service . Since they have actually currently formed a purchase decision, users come. The bulk of them (89 percent) purchase within a week of their visit. And 29 percent do so within 24 hours.

Source: RevLocal