53% Of Customers Expect Businesses To Respond Within A Week To Negative Reviews

Online review statistics show that 63% of client reviews remain without a reply. That's too bad, since those companies are losing consumers that way.

Source: Review Trackers

54% Of Americans Pay The Most Attention To The Average Star Rating Of A Local Company

The star ranking is the first thing consumers see. Still, users take notice of other aspects also, like the quantity, recency, length, and sentiment of reviews. Each of these alone affects more than a 3rd of United States consumers.

Source: Statista

More Than Four Negative Reviews About A Company Or Product Might Decrease Sales By 70 Percent

One negative review suffices for 35% of a site's visitors to decide not to buy. 3 negative reviews can cost a business 59 percent less sales.

Of course, they can be compensated by the large number of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

77% Of Users Do Not Trust Reviews That Are Older Than Three Months

Customers don't care how good your service or product was in the past. Part of why online reviews matter is since they are relevant and fresh.

Consumers know businesses lose their touch all the time, which is why the majority of them find older reviews irrelevant.

It is for this reason that businesses ought to be constantly requesting reviews.

Source: Statuslabs

Reviews Shared On Twitter Can Increase Sales By 6.46%

Online review statistics reveal that reviews shared on Twitter, do more to grow sales than those on any other social network.

Source: Yotpo

89% Of Consumers Review A Businesses Replies To Reviews

Not only do most clients check out the review replies, 30% of them highly value them. Nearly 96% read the responses to their own reviews.

Source: Brightlocal

Consumer Reviews On Items Are Relied On Nearly 12 Times More Than The Manufacturers' Descriptions

Word-of-mouth reviews are miles ahead of the manufacturers' description. People trust other individuals opinions before they ever trust what the manufacturer says. The reason, manufacturers' descriptions are generally ads.

Source: Martech Zone

83% Of All Young People Were Invited To Give A Review Recently

Of those invited, 80% of customers did post a review. In general, businesses have actually asked 66% of all consumers to submit a review on their company.

Source: Brightlocal

The Majority Of People Aged 25 To 34 Gave Reviews

According to Statista, the more youthful generations are surprisingly the more vocal ones.

Source: Statista

91% Of Businesses Believe The Company's Star Rating Can Determine Whether They Win Or Lose A Potential Team Member

The 86% of companies doubt the integrity of online reviews. Nonetheless, they understand the huge impact user rankings have on their business. Unfavorable client or staff member reviews can affect 90% of job seekers.

Source: Career Arc

If It Has Less Than A 4 Star Rating, More Than Half Of Customers Will Not Use A Company

This stat is one of lots of that show the importance of online rankings. Now that news of customer satisfaction travels this quick, keeping your clients happy is more important than ever.

57 percent of consumers have actually looked for companies with more than 4 stars in 2018, which is up from 48 percent in 2017.

11% looked just for businesses with an ideal five star score.

Source: Brightlocal

Because They Want To Purchase A Service Or An Item And Desire To Get The Truth About The Businesses Items And Services, 82 Percent Of Customers Go To Review Websites.

Review websites are locations that people go to get the truth about a service, business or item . Because they have currently formed a buying decision, users come. The bulk of them (89 percent) buy within a week of their visit. And 29 percent do so within 24 hours.

Source: RevLocal

70% Of Consumers Need To Read At Least 4 Reviews Before They Can Trust A Business

4 reviews may be too few. Most people check out a lot more reviews to get a better idea of how business is in fact doing. Don't depend upon that statistic alone.

Source: Brightlocal

The Majority Of Local Companies Have Approximately 39 Google Reviews

Individuals like to share their experience after they have visited a supplier. Online review trends show people choose to comment if they had a positive experience, rather than a negative or average one.

Source: Brightlocal

Only 6% Of Consumers Do Not Rely On Customer Reviews At All

According to consumer review stats, a tremendous 19 percent of consumers constantly trust online reviews and never a make a purchase without reading reviews.

Source: Statista

Online Item Reviews About An Item Can Improve Its Conversion Rate By More Than 270%

User review stats show the purchase probability for an item with 5 reviews is 270% higher than the very same item without reviews.

Source: Spiegel Research Center